Personal Shopping Manager @NET-A-PORTER

Overview Join to apply for the Personal Shopping Manager @NET-A-PORTER role at NET-A-PORTER NET-A-PORTER is the ultimate luxury fashion destination for women. Since 2000, it has offered customers a curated assortment of fashion, fine watches, jewelry and home décor, from the world’s most coveted brands. NET-A-PORTER creates unique experiences for its EIPs (Extremely Important People) with dedicated Personal Shoppers and invitation‑only benefits. Through content, it provides expert styling advice, engaging storytelling and profiles incredible women via editorial vertical, PORTER. NET SUSTAIN, its product curation of consciously crafted luxury, supports customers to shop with a focus on conscious consumerism. NET-A-PORTER is part of LuxExperience, the leading digital, multi‑brand luxury group. Location: Hong Kong Office Reporting into: Head of Personal Shopping & Client Relations, APAC Benefits Performance bonus schemes dependent on the type of role you are in Staff discount and exclusive staff sales MPF plus voluntary contribution from the company Multi‑purpose insurance Rental Reimbursement Program Flexible working Chance to be part of a fun and caring team that support each other Responsibilities Sales Proactively assist personal shoppers to target and build personal relationships with high value customers in the APAC region Develop an understanding of your customers’ fashion and lifestyle preferences to drive sales, migration and increase loyalty within high value customer segments Identify customer shopping spend and trends season on season, and follow up with the relevant strategy Sustain year on year increase in team sales in line with business growth, motivating the teams to achieve this through inspiring leadership and support Set challenging but achievable sales targets Ensure all sales opportunities are optimised Devise strategies to support individuals to increase spending of existing clients and build relationships with new ones Write detailed weekly and monthly trade reports that are action‑led Grow proactive contact programs to reach out and engage with high potential regions and clients – look into how to re‑engage disengaged customers Maximising the use of the technology available to meet your sales targets Build influential relationships with Buying & Merchandising teams to maximise commercial potential of customers, and provide regular feedback on customer demand to influence buying decisions Optimise every opportunity to grow customer base and acquire new high value clients for your personal shoppers Follow through on all new customer leads, introducing the brand and engaging the customer with the service and benefits to turn a prospect into a shopper Teamwork Directly oversee a team of Personal Shoppers and Assistant Personal Shoppers in Hong Kong Work closely with the rest of the Global Personal Shopping team to manage customer expectations around waiting lists for high demand items and maximise sales closed on waiting lists Support your team members in their absence to ensure customer service is never compromised and sales are not lost Partner with the Customer Care team to ensure high value customers issues are resolved swiftly and satisfactorily Ensure a structured and locally relevant program of training & development activities is implemented to support team growth and progression of individuals, in partnership with the Global training manager and local trainer Customer Campaign & Event/Project Management Lead end‑to‑end management of customer events and projects; work with the relevant internal teams (e.g., Marketing, Client Relations) and external vendors to plan and execute high‑impact events that drive sales, enhance customer engagement, and strengthen brand loyalty Participate in high value customers and marketing / partnership events as required Be a driving force with regards to product initiatives to maximize opportunities with key launches and the seasonal fashion and social calendar Work closely with Client Relations team to implement VIP & Personal Services program activities Develop CR initiatives aimed at increasing face to face engagement of PS team Liaise directly with CR and wider Marketing team to ensure CR events are relevant to VIP base Provide support to CR team to deliver results from all activities undertaken Qualifications At least 5 years of experience in managing a team. Result‑oriented leader with proven ability to inspire sales through outstanding service Passion for and in‑depth knowledge of Women’s fashion is essential Customer‑centric approach with excellent service skills and relationship building ability Natural leadership, people orientation and ability to demonstrate high sustainable energy and drive, as well as confidence to make decisions and proactively manage change in a rapidly growing team Eye for detail and good organisational skills is essential Numerate with strong computer literacy, particularly in excel and outlook Fluent in spoken Cantonese, English and Mandarin From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast‑paced environment, then please apply with a CV. LuxExperience is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics. If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly. Experience Level: Mid‑Senior level Workplace Type: Hybrid Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Sales and Business Development Industries: Retail Referrals increase your chances of interviewing at NET‑A‑PORTER by 2x #J-18808-Ljbffr