Customer Service Representative
1 week ago
Customer Service Representative (Thai Speaking) Mitrade is an award‑winning global Contract for Difference (CFD) and forex broker, regulated by authorities in Australia (ASIC), Cyprus (CySec), the Cayman Islands (CIMA), Mauritius (FSC) and South Africa (FSCA). We were founded in Melbourne, Australia and have offices worldwide. Leveraging our proprietary in‑house state‑of‑the‑art technology, Mitrade has developed a one‑stop digital trading platform tailored for investors. We offer market data, news and analysis, as well as trading and risk management services within a comprehensive user‑centric FinTech ecosystem. Serving over six million users worldwide, Mitrade offers unmatched accessibility across mobile (iOS and Android), desktop, and web platforms. Role Summary Responding to clients’ inquiries via various means/channels in a timely manner, processing account applications in accordance with regulatory requirements. Ability to work a variety of shifts (no‑mid night shift required) to provide a well‑rounded service to global customers. Key Day‑to‑Day Responsibilities Provide high quality and best‑in‑class service to our clients across web chat, phone, email and social media channels (bulk of the interaction will be over web chat). Consistently take initiative to resolve customers’ queries with full dedication and determination by identifying problems and solutions in a timely manner. Skillfully probe for and understand customers’ needs, identify business opportunities and ways to improve customers’ experience; go above and beyond ‘customer service’. Proactively liaise with various departments to assist in resolving customers’ queries. Proactively learn about the financial markets, CFD industry and Mitrade’s platforms. Be a team player and collaborate with the CS Team to manage shifts, resources, volume and customer feedback. What We Require from You Proficiency in English and Thai Strong eagerness to learn about financial markets including foreign exchange, global share indices, commodities, crypto currencies Enthusiastic about customer service and problem solving Prior customer service experience is preferred Strong sense of integrity Willingness to commit to a long‑term career growth and professional developments Open‑minded and cooperative personality Strong MS Office Skills Experience with CRM tools is advantageous 5‑day work week (Including Public Holiday); Shift duty on weekend is required What You Can Look Forward To Competitive compensation package Career growth and personal development within a growing global organization A flat organizational structure that values collaboration and transparency Be part of a dynamic and multi‑cultural team Career growth opportunities with global offices Group medical insurance Education subsidy and Study Leave Fitness membership allowance Assessment and Questions Your application will include the following questions: Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? How many years' experience do you have as a customer service representative? Which of the following Microsoft Office products are you experienced with? Which of the following languages are you fluent in? Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays) How much notice are you required to give your current employer? #J-18808-Ljbffr
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