Training Manager/ Assistant Manager

Training Manager/ Assistant Manager (Service & Beauty product focus) Add expected salary to your profile for insights The Training Manager(TM) will be responsible, in coordination with Human Resources Director (HRD),RetailOperations Director(ROD)and Managing Director (MD), for the highest performance and results achievement of our talents, both in retail stores and back office, through training, motivation, company culture compliance and know-how sharing. MD,RODand Heads of Department will set the business goals and strategic plan; then the TM, coordinated withHRD, will help to identify the training needs and set up the training calendar, programs, contents and tools to fulfill the gaps. TM will work very closely withRODto ensure that the training goals are effectively being implemented in the daily operations as planned. TM will also cooperate withRetail Operations department to ensure Brandtrainingsfor staff are conducted. TM will be responsible, with HRD, for thetraining budget and calendar. JOB DUTIES & RESPONSIBILITIES Training Development Developtraining programfor Shilla, i.e.Company Induction,Leadership/Coaching, Train-the-trainer, Time management, Health & Safety, Information Security, basic to advance level CustomerServices and selling skills training for operational staff and corporate staff Workclosely with (Beauty / Fashion) brands to ensure an efficient and productive product training. Update and develop training presentationmaterialsand contents. Develop and localize corporate training. Develop employee engagement activities, best practice sharing among stores, act as a role model for team members and build up the positive team attitude towards Shilla’sculture Training Delivery Provide all Beauty/Fashion Advisors and operational teams with the necessary and practical service / selling skills and product knowledge (and refresher training) to drive retail sales productivity, and work very close to Ops Director during the follow up of the implementation. Conducttraining and maintain the training delivery standards. Add-in customer complaints into the customer services training effectively. Training Needs Analysis/Training Evaluations/Service Audit/Mystery Shopping Program Work very close toMD, ROD andHeads ofDepartment to identify training needs and\or gaps to achieve company strategic business plan. Regularlyconduct store visits to check and audit the operation process and service level after training Plan and organize skills development programs to support recruitment, development, coaching and retention of office and retail staff Monitor and track the progress of staff in the relevant areas trained and evaluate effectiveness of training Build up training system/database, and work out on master training plan Collect and consolidate the training results/feedbacks for follow up action plans SupportROD to achieve the highest Customer Service standards on the stores, as per Shilla culture and vision. Responsible for the regular performance evaluations in customer services, grooming and selling skills with RO and CS team Lead the service audit and mystery shopper program Training Budget, Schedule plan and Administration Understand and work closely with HQ on yearly training plan and execution Plan, maintain and manage training budgets effectively to facilitate training execution Manage and plan monthly training calendar Prepare weekly report on training updates Vet all training subsidy/grant applications and course sponsorship KEY REQUIREMENTS & COMPETENCIES Degree in Business administration or equivalent, preferably with Train the Trainer certification; Minimum 5 years' professional training experience in retail industry with good understanding of beauty andfashion business; Solid experience in soft skill training and corporate training is an essential; Open-minded,Outgoing, detail conscious, creative and a team leader; Ability to work effectively in a fast paced and dynamic work environment; Good interpersonal & communication skills; Business oriented and ability to integrate training to work processes; Experience in designing and delivering training courses; Strong written and oral English,Mandarinand Cantonese. lesser experience may be considered for appointment as Assistant Manager Your application will include the following questions: How many years of business management experience do you have? Which of the following statements best describes your right to work in Hong Kong? What's your expected monthly basic salary? How many years' experience do you have as an Assistant Manager? How many years' experience do you have in the retail industry? How many years' experience do you have in a training & development role? Which of the following languages are you fluent in? To cope with our business expansion, we would like to invite a high calibre and passionate candidate to join us for the following position by sending email to Wholesale Businesses 101-1,000 employees The Shilla Duty Free operates 6 Cosmetics & Perfumes and Fashion Accessories stores at the Hong Kong International Airport starting from 12 December, 2017. The brand “Beauty & You” is a one-stop shopping destination offering a wide spectrum of beauty and fashion accessories brands. We engage customers at every stage of their airport shopping journey with exciting activities, refreshing concepts and excellent service, delighting them with unparalleled shopping experience and irresistible value that is Beauty & You. #J-18808-Ljbffr