Client Service Specialist, Consumer Banking

Client Service Specialist, Consumer Banking Citi Kowloon City District, Hong Kong SAR At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.Shape your Career with CitiCiti Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra‑high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.Citigold clients have a dedicated team, complimentary financial planning, world‑class investing capabilities, preferred pricing on select products and exclusive travel and lifestyle benefits. Citigold Private Client (CPC), the highest tier of banking at Citibank, is for clients with more than $1 million and offers an elevated financial relationship with a higher level of service and wealth management. Benefits Citi provides programs and services for your physical and mental well‑being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country. We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world. We empower our employees to manage their financial well‑being and help them plan for the future. Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. We have a variety of programs that help employees balance their work and life, including generous paid time off packages. We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world. Responsibilities In this role, you’re expected to: Coordinate the application of the Attention and Operation Model in Branch. Promote the products/services of the Institution in the clients' yard and intensify with the clients the promotion to make the use of self‑service means. Coordinate adequately the material resources and the employees of the Branch. Efficiently contribute with the control and security functions with the personnel designated as responsible for this function. Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgement regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency. Perform efficient and accurate banking transactions including, managing cash supply for the branch, processing incoming/outgoing cash deposits. Qualifications As a successful candidate, you’d ideally have the following skills and exposure: Bachelor's/University degree or equivalent experience. Experience in customer service, sales and/or referencing in branches. Consistently demonstrates clear and concise written and verbal communication. Able to build connection between our digital platform and our clients. Remodeling our clients banking behavior in embracing digitization. Take the next step in your career, apply for this role at Citi today Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review, Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr