Associate, Specialist, Contact Centre, Consumer Banking
4 days ago
Associate, Specialist, Contact Centre, Consumer Banking Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities Provide one-stop service to respond to product and service enquiries that customers are experiencing by phone, live chat, offline messaging and emails Drive a successful customer experience by assisting at varied skill levels (from offline to online) to implement inbound cross-buy initiatives proactively Meet individual scorecard for call volume, availability, service level and customer satisfaction Attract and retain customers by answering queries and providing suggestions that lead to short and long‑term success Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible Report customer complaints and escalate issues when necessary to prevent potential churn Maintain appropriate operational risk control and compliance in all aspects in accordance with DBS or regulatory standard and policies No sales target is required Requirements Post secondary or above, preferably degree holder in any discipline Experience in call centre or banking industry, good knowledge of credit card operations and banking services is an advantage Customer‑focused with excellent communication and interpersonal skills Able to work in shifts on weekends and public holidays Good command of written and spoken English and Chinese, fluency in Putonghua is an advantage Candidates with more experience will be considered as Senior Customer Service Executive Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified. #J-18808-Ljbffr
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Kowloon, Hong Kong SAR China DBS Full timeJob Title Associate (Sub Team Lead), Specialist, Contact Centre, Consumer Banking (WD76827) Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the...
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Kowloon, Hong Kong SAR China DBS Bank Full timeOfficer, Specialist, Contact Centre, Consumer Banking Join to apply for the Officer, Specialist, Contact Centre, Consumer Banking role at DBS Bank Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology,...
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Kowloon, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeAssociate (Sub Team Lead), Specialist, Contact Centre, Consumer Banking Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational...
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Kowloon, Hong Kong SAR China DBS Full timeOfficer, Specialist, Contact Centre, Consumer Banking (WD79621) Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and...
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Kowloon, Hong Kong SAR China DBS Full timeSenior Officer, Specialist, Contact Centre, Consumer Banking (WD79002) Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's...
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Kowloon, Hong Kong SAR China DBS Bank Full timeA leading financial institution in Hong Kong is looking for an Officer, Specialist in their Contact Centre for Consumer Banking. This full-time role involves providing comprehensive customer service and support across various channels. Candidates should have a customer-focused mindset, good communication skills, and preferably experience in the banking...
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Kowloon, Hong Kong SAR China DBS Full timeA leading financial institution in Hong Kong seeks an Officer for their Contact Centre in Consumer Banking. This role involves engaging with customers through various channels, including phone calls and social media. Responsibilities include providing product information, ensuring customer satisfaction, and collaborating with teammates to resolve issues....
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Customer Experience Specialist
2 days ago
Kowloon, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeA leading bank in Hong Kong is seeking an Associate (Sub Team Lead) for its Contact Centre in Consumer Banking. The role involves providing one-stop services to customers through various channels and requires excellent communication and interpersonal skills. Candidates should be customer-focused and ideally have experience in the banking sector. A...
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Kowloon, Hong Kong SAR China DBS Full timeJob Description - Associate, Specialist, Digital Service Delivery, Consumer Banking (WD78411) Job Description Associate, Specialist, Digital Service Delivery, Consumer Banking - ( WD78411 ) Business Functions As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market...
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Customer Experience Specialist
2 days ago
Kowloon, Hong Kong SAR China DBS Full timeA leading financial institution in Hong Kong is seeking a Senior Officer for its Contact Centre. This role focuses on providing outstanding customer service across various channels, including phone calls, emails, and chat. Candidates should have at least a post-secondary education, communication flair, and experience in the banking or call center industry....
