Production Support Engineer
1 day ago
$54500 - $67400 p.m. + discretionary bonus We work closely with a variety of other Technology teams, including Level 1/2 Trade Apps Support Analyst, Application Developers, QA Testers, Infrastructure, and Back Office teams. We face off and communicate daily with all Portfolio Managers, Execution Traders, and business teams. Our Application Support Production Engineering teams provide Level 2/3 support for the UAT and production environment for all Front Office and Middle Office applications across all asset classes and trading strategies, including platform environment management and software deployment for applications related to Pre-trade Risk and Analysis, Trading Execution, Post-Trade, and PnL. Description Solve technical trading-related issues, independently where possible or leveraging teammates as necessary. Escalate to application and/or infrastructure subject matter experts (internally or at vendors) when appropriate. Manage communications to the trading staff and internal stakeholders, primarily our execution services team regarding issue/resolution. Collaborate with other technical support engineers who may need assistance working on an issue; utilize his/her area of expertise to help others in order to quickly facilitate solutions for the customer. Build working relationships with trading groups, with a focus on execution services team. Trading Infrastructure / Platform Status Communications - disseminate messages to the appropriate trading staff regarding trading infrastructure / platform issues, exchange updates, etc. Uplift environment management tools to reduce risk and streamline efficiency of support team. Assist with automating processes to achieve efficiency and streamlined trade support. Document and create new knowledge base to provide the most effective solutions to trading issues. Deployment of, support of, and monitoring of the firm's internal trading systems. Coordinate with vendors, internal application owners, infrastructure owners, and tech support to ensure trading platforms are correctly installed, configured, and tested. Liaise with development and infrastructure teams, prioritize tool enhancements, and coordinate and participate in software/new version releases. Profile 5+ years of experience in a Linux environment and use of relevant support tools Experience with shell scripting, python and SQL technologies Experience in financial technology and FIX protocols Able to work in a fast-paced team as individual contributor Need to be able to multitask across simultaneous projects Excellent communication and interpersonal skills Experience with version control systems (GIT a plus) Experience with and proponent of the SDLC processes Strong analytics skills, and ability to proactively identify issues before they become major problems Detail-oriented, demonstrating thoroughness and strong ownership of work Quick learner with a demonstrated strong aptitude for learning new technologies and understanding how to utilize them Columnar database experience (just as KDB) a plus Experience managing software on AWS a plus Job Offer We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Royce Chan on . #J-18808-Ljbffr
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Production Support Engineer
1 day ago
Hong Kong Island, Hong Kong SAR China EX.IO Full timeOverview Join to apply for the Production Support Engineer role at EX.IO . At EX.IO, customer experience is at the forefront of everything we do. To operate functional systems that improve the customer experience, we’re looking for a Production Support engineer who can be responsible for monitoring production environment, identifying production issues, and...
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Production Support Engineer
7 days ago
hong kong, Hong Kong SAR China ioTech Solutions Full timeCustomer experience is at the forefront of everything that our clientdoes. To operate functional systems that improve the customer experience, were looking for a Production Support engineer who can be responsible for monitoring production environment, identifying production issues, and implementing solutions. The ideal candidate will have a solid background...
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Production Support Engineer
7 days ago
Hong Kong Island, Hong Kong SAR China Michael Page International (Hong Kong) Limited Full timeManage mission-critical risk and analytical infrastructure Supports real-time data processing platforms and calculation engines About Our Client We’re seeking a Production Support Engineer with deep financial markets expertise to manage mission-critical risk and analytical infrastructure. This role supports real-time data processing platforms and...
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Production Support Engineer
5 days ago
Hong Kong Island, Hong Kong SAR China IO TECH SOLUTIONS LIMITED Full timeKey Responsibilities Provide day-to-day support for our crypto business lines, including client trading, lending, proprietary trading, settlement, and risk. Build and improve automation tools to reduce manual work and increase support efficiency. Monitor system performance, quickly identify issues, and ensure smooth, uninterrupted operations. Troubleshoot...
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Production Support Engineer
3 days ago
Hong Kong Island, Hong Kong SAR China Michael Page International (HK) Ltd Full time$58200 - $69800 p.m. + discretionary bonus We're seeking a Production Support Engineer with deep financial markets expertise to manage mission-critical risk and analytical infrastructure. This role supports real-time data processing platforms and calculation engines that present risk and P&L data. You'll understand the full trade lifecycle and post-trade...
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Production Support Engineer
7 days ago
Hong Kong Island, Hong Kong SAR China ioTech Solutions Full timeWe are seeking a Production Support Engineer to join a fast-paced, technology-driven team focused on delivering a seamless customer experience. In this role, you will play a critical part in ensuring the stability and reliability of production systems. You'll monitor live environments, diagnose and resolve technical issues, and collaborate closely with...
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Associate, Production Support Engineer
1 week ago
Hong Kong Island, Hong Kong SAR China Galaxy Full timeWho We Are Galaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence. We believe that blockchain and digital asset innovation will transform how value moves through the world – and we’re building the products and services to make that future a reality....
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Associate, Production Support Engineer
2 weeks ago
hong kong, Hong Kong SAR China Galaxy Full timeJoin to apply for the Associate, Production Support Engineer role at Galaxy Who We Are Galaxy is a global leader in digital assets and data center infrastructure, delivering solutions that accelerate progress in finance and artificial intelligence. We believe that blockchain and digital asset innovation will transform how value moves through the world –...
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Production Support Engineer
1 week ago
Hong Kong Island, Hong Kong SAR China Galaxy Full timeA leading digital assets firm in Hong Kong is seeking a Production Support Engineer to provide support for mission-critical software systems in the cryptocurrency sector. The ideal candidate has over 4 years of experience in production support, preferably in finance, and strong skills in SQL and programming languages such as Java or Python. This role...
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Hong Kong Island, Hong Kong SAR China IO TECH SOLUTIONS LIMITED Full timeA leading technology firm in Hong Kong is seeking a Production Support Engineer to provide support for crypto business lines, including trading and lending. This role requires a Bachelor's degree in Computer Science or related field and 4-8 years of experience in production support preferably in finance. Strong SQL and programming skills in Java or Python...
