Banking Technical Support Analyst

2 days ago


Hong Kong Island, Hong Kong SAR China Ikas International (Asia) Limited Full time

About the Role We are looking for a proactive Technical Support Analyst to provide Level 1 and Level 2 support for the ServiceNow platform in a dynamic enterprise environment. You will troubleshoot issues, maintain integrations, and ensure platform stability while collaborating with IT support team to deliver enhancements and fixes. Key Responsibilities Serve as the first point of contact for ServiceNow-related incidents and requests. Perform initial diagnostics and resolve common issues; accelerate complex cases with detailed analysis. Support and maintain integrations (REST/SOAP APIs, MID Server, Email Inbound). Monitor platform performance, maintain dashboards, and ensure proactive issue detection. Collaborate with IT teams using ITIL-aligned processes for fixes and enhancements. Requirements Bachelor’s degree in IT or equivalent experience. Proven experience in ServiceNow support (Level 1 & 2) within enterprise environments. Hands‑on experience with ServiceNow modules: Incident, Problem, Change, Request, CMDB, Service Portal. Nice to Have Experience with Microsoft Power Platform (Power Automate, Power Apps). Prior exposure to regulated environments (Financial Services) and audit readiness. #J-18808-Ljbffr



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