Assistant Manager, Wealth
4 days ago
Some careers have more impact than others. If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued. Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation. We are currently seeking a high calibre professional to join our team as an Assistant Manager, Wealth & Personal Banking - Contact Centre and Remote Channel. Principal Responsibilities Handle inbound calls from Premier Customers. Provide quality services and resolve customer’s queries Listen to our customers, understand their needs, and recommend appropriate financial services and solutions Assist Senior Team Managers in leading and mentoring the agents to enhance their capabilities and professionalism; and empowering the agents to optimize the efficiency of their performance Handle disputes and customer complaints or suspected fraud cases as and when required Deliver upon quantitative and qualitative key performance indicators, in line with business strategies and regulatory requirements Comply with procedures, policies and regulatory requirements to safeguard customers’ and the bank’s interests Qualifications Proficient in written and spoken English and Chinese, Mandarin is an advantage 3+ years’ relevant customer service experience in banking and financial institution environment/ contact center is preferred License holder of HKSI 1,7,8 and IIQE 1, 2, 3 and compliance with related Continuing Professional Development (CPD) requirements Strong customer service mind-set and high dedication to service excellence. Strong communication and problem-solving skills Sound knowledge of Retail Banking and Wealth Management financial products Candidate with less experience will be considered for a Senior Wealth & Personal Banking Executive role The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks. You’ll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited #J-18808-Ljbffr
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WorkFromHome, Hong Kong SAR China HSBC Full timeA leading global bank in Hong Kong is seeking an Assistant Manager for Wealth & Personal Banking in their Contact Centre. This role involves handling inbound customer calls, resolving queries, and mentoring team members. Candidates should have at least 3 years of experience in a banking environment, strong communication skills, and relevant licenses. The...
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WorkFromHome, Hong Kong SAR China Projob21.com Ltd. Full timeRegional Marcom Assistant Manager, Global Asset & Wealth Management Our Client Exciting expansion hire with Global Investment Manager to search for trilingual Marcom veterans to drive product marketing and brand campaigns across AP region. Job Duties Facilitate product marketing and channel marketing Campaigns Assist in the editing of bilingual marketing...
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WorkFromHome, Hong Kong SAR China Manulife Hong Kong and Macau Full timeFinancial Planning Manager / Wealth Management Manager / Team Manager (Banking Experience Welcomed) 1 day ago Direct message the job poster from Manulife Hong Kong and Macau Company Description Manulife has been a trusted financial institution in Hong Kong for over 126 years, serving 2.4 million customers across Hong Kong and Macau. Known for its diverse...
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WorkFromHome, Hong Kong SAR China Today's Plus Holding Limited Full timeA multinational finance company in Hong Kong is seeking Wealth Management Trainees for full-time and part-time roles. This entry-level position welcomes fresh graduates and provides comprehensive training. Responsibilities include assisting clients with financial goals, building relationships, and supporting senior managers. The company offers career...
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Wealth Management Trainee
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WorkFromHome, Hong Kong SAR China Today's Plus Holding Limited Full timeWealth Management Trainee (Full-Time & Part-Time, Fresh Graduates Welcome!) About the Role Kickstart your career in wealth management with us! We are a MNC finance company offering internship, full‑time, and part‑time programs tailored for ambitious individuals. No prior experience is required as we provide comprehensive training, entry level! What...
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WorkFromHome, Hong Kong SAR China HSBC Full timeA leading banking corporation in Hong Kong is seeking an Insurance Product Expert. The candidate will manage individual insurance portfolios to ensure customer satisfaction and partner with Relationship Managers to identify wealth management needs. Responsibilities include planning team activities, implementing strategies, and providing professional wealth...
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Assistant Manager
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WorkFromHome, Hong Kong SAR China HSBC Full timeAssistant Manager - Contact Centre and Remote Channel Wealth and Personal Banking (WPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best‑in‑class, mobile‑first capabilities and exceptional people. Our international network and breadth...
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Relationship Manager – Wealth Management
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Assistant Manager
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WorkFromHome, Hong Kong SAR China SmartHire by SEEK Full timeAssistant Manager - Contact Centre and Remote Channel Our client HSBC is seeking an Assistant Manager - Contact Centre and Remote Channel to join their team! Join HSBC and make a meaningful impact in the world of borderless banking and wealth management. As an Assistant Manager in the Wealth and Personal Banking Contact Centre, you'll provide exceptional...
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AI Wealth Manager/Team Head
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