IT Support Specialist

2 days ago – Be among the first 25 applicants. Stefanini Group is hiring Exciting opportunity awaits, let us help you get started Click Apply now or email Prachi Mehta ( ) for faster processing. Job Description The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a client’s desk to provide best‑in‑class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities. Responsibilities Provide swift and professional deskside IT support Perform on‑site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize tools for building, monitoring and troubleshooting client devices Participate in disaster recovery testing exercises Uphold procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in the form of knowledge‑base articles Meet or exceed expected customer‑service levels Other duties as assigned by the Level 2 Support Manager Requirements Minimum 5 years of relevant experience in a Desktop Support/IT Helpdesk role Experience configuring, installing, troubleshooting and repairing printers, PCs and laptops Hands‑on experience with Win 7, Win 10, Win 11 and MAC OS support Windows 11 migration Hardware/software troubleshooting Experience with VPN, soft phones, remote desktop, VDI Asset tracking/inventory management Phone and tablet support (Windows, iPhone, iOS, Android) Experience with ticketing system (ServiceNow) Strong communications skills Excellent proven track record supporting clients in a financial environment Excellent proven customer‑service based approach Good written and verbal communication skills Good time‑management skills Strong organizational and analytical skills Ability to multi‑task and work under pressure Ability to work autonomously and within a team Dress code: business casual Salary & Benefits Listed salary ranges may vary based on experience, qualifications, and local market. Some positions may include bonuses or other incentives. About Stefanini Group The Stefanini Group is a global provider of offshore, onshore and near‑shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries such as the Americas, Europe, Africa and Asia, and we serve more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting firm with global presence. Seniority level Mid‑Senior level Employment type Contract Job function Information Technology Industries IT Services and IT Consulting Additional Information Referrals increase your chances of interviewing at Stefanini North America and APAC by 2×. Get notified about new Information Technology Support Specialist jobs in Hong Kong SAR. #J-18808-Ljbffr