Insurance CX Lead: Transform Customer Experience

Add expected salary to your profile for insights A key component of this role is to enhance customer interactions and achieve industry-leading Net Promoter Scores (NPS). The Customer Experience Lead will spearhead initiatives and establish a governance framework to ensure alignment with strategic goals and brand positioning. This role integrates customer...

A leading global insurer is seeking a self-motivated Manager within the Customer Experience & Transformation team. This role involves delivering communication strategies that drive customer-centric change, creating multimedia content, and engaging with employees across channels. Candidates should have a strong background in copywriting, project management,...

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And as part of our marketing,...

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And as part of our marketing,...

A leading financial services provider in Hong Kong is looking for a transformation specialist to drive operational improvements and enhance customer experience. You will collaborate with cross-functional teams, support transformation initiatives, and conduct data analysis to optimize performance. The ideal candidate has a Bachelor’s in Business...

A leading professional services firm is seeking a Senior Consultant for Distribution, Insurance Transformation in Hong Kong. The role involves supporting large-scale distribution transformations and developing strategies with clients, along with conducting performance analyses and driving innovative people initiatives. Candidates should possess a relevant...

Role Introduction Reports to : Head of Cargo Digital This role is critical to support the Head of Cargo Digital in analysing the needs and opportunities for Cargo as a whole on digital transformation, formulating the cargo digital strategy and development roadmap as well as executing the relevant initiative aligning with CX overall digital strategy. He / she...

A leading recruitment firm is searching for an experienced Product Owner to work on a major digital transformation project in Hong Kong. The ideal candidate will have over 5 years of experience in digital insurance, a strong grasp of customer journeys, and the ability to influence key stakeholders across teams. This role includes defining and prioritizing...

A leading IT services firm in Hong Kong seeks a Manager, Customer Experience & Transformation. This communications role is responsible for content creation and driving customer-centric initiatives. Ideal candidates have over 4 years of experience in communications, copywriting, and strong storytelling skills. You will work closely with senior leaders to...

A global insurance provider in Hong Kong is seeking a Senior Executive, Operations-Customer Service to manage customer inquiries and provide support for underwriting and claims. The ideal candidate possesses a diploma with 2 to 4 years of experience in a call center environment, excels in complaint handling and communication, and is proficient in both...