Voip Engineer

4 days ago

Hong Kong, Central and Western District, Hong Kong SAR China Peoplebank Full time

Peoplebank Central & Western District, Hong Kong SAR

Job Title: VoIP Engineer

Responsibilities:
  • 3 to 5 years' experience managing hybrid collaboration services.
  • Understanding of telephony, modern collaboration platforms, and life cycle management.
  • Experience installing, configuring, and automating collaboration services.
  • Experience designing and implementing configuration management solutions across various operating systems and SaaS environments.
  • Good oral and written communication skills demonstrating the ability to share and impart knowledge.
  • Ability to quickly adapt to new methods and work under tight deadlines.
  • Investigative, analytical, and problem-solving skills.
  • Ability to set goals and handle multiple tasks, clients, and projects simultaneously; ability to appropriately balance priorities, deadlines, and deliverables.
  • Ability to work well within a team environment and participate in department/team projects.
  • Ability to translate business needs and problems into viable/accepted solutions.
  • Advanced skills in customer relationship management and change management.
  • Ability to manage multiple projects and set applicable goals.
  • Ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines.
Preferred Qualifications:
  • Experience in managing hybrid collaboration services.
  • Insurance industry knowledge.
  • Financial industry knowledge.
Technical Requirements:
  • Advanced experience working with Teams, Zoom, Webex, and other modern collaboration services.
  • Knowledge of Teams Calling, Cisco Call Manager, Unity, Webex Calling, Webex Contact Center, and Voice Gateways.
  • Advanced experience supporting iPhone and iPad.
  • Knowledge of general PC/Mac troubleshooting.
  • Advanced knowledge of administering Airwatch UEM.
  • Advanced expertise planning and physically installing equipment, including coordinating with internal and third-party datacenter teams.
  • Advanced knowledge of trends in Collaboration services and Unified Communications.
Preferred Technical Qualifications:
  • 3+ years automating administration-related actions related to collaboration services.
  • Advanced knowledge of supporting services such as server OS and Network Services.
Seniority Level:

Mid-Senior level

Employment Type:

Contract

Job Function:

Information Technology

Industries:

Insurance and Financial Services

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