Operation Officer/ Loan Officer

16 hours ago


Hong Kong Island, Hong Kong SAR China Funki Finance Limited Full time

Operation Officer/ Loan Officer (Personal Loan) Responsible for the overall daily operation of loan applications, ensuring quality service delivery. Prepare Credit Reports, Recommendations, and Loan Documentation. Conduct telephone verifications and customer due diligence, verifying customer identity and documentation to ensure compliance with guidelines. Document and record all verification results accurately. Handle customer inquiries and complaints proactively via email, live chat, and calls, providing effective solutions. Liaise with the Direct Sales team on loan applications and track the sales pipeline, supporting the sales team in achieving monthly targets and following up on pending cases. Maintain accurate customer records and assist in loan documentation submissions. Handle walk-in customer loan applications, drawdowns, inquiries, and payments. Maintain good relationships with customers, vendors, and business partners. Job Requirements HKCEE/HKDSE graduate or above. Knowledgeable in personal loan and HOS loan products. At least 1 year of experience in telemarketing or customer service. Proactive with strong communication skills. Good command of spoken and written English and Cantonese. Proficient in MS Word and Excel. Benefits 5-day work week Anniversary Leave Medical insurance Free snacks, coffee, and tea Festival gifts Convenient office location in Sheung Wan Work with the young and energetic team which value opinions and efforts. We offer attractive remuneration package, career advancement opportunities and generous fringe benefits to the right candidate. Please apply with your full resume, salary expectation and contact phone number(s) by clicking "Apply Now". Data collected will be used for recruitment purpose only. #J-18808-Ljbffr



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