Volunteer: Volunteer Engagement and Operations Ambassador

10 hours ago


Hong Kong Island, Hong Kong SAR China Time Auction Full time

Volunteer Engagement and Operations Ambassador (Full Time or Near Full Time) Join the Time Auction team as a Volunteer Engagement and Operations Ambassador, the welcoming face and first point of contact for volunteers. Responsibilities Act as the first welcoming face and point of contact for volunteers, ensuring they feel at home from day one. Support reception duties, handling enquiries by phone, email, and in person with professionalism and a friendly touch. Organise and facilitate group briefings, debriefings, and feedback sessions with volunteers. Assist in the placement and orientation of both regular and one‑off volunteers, ensuring they are matched to meaningful opportunities. Actively check in with volunteers, offering support and encouragement, and gathering feedback to help improve operations. Champion initiatives that celebrate volunteers, such as the Volunt‑Hero programme and appreciation events. Collaborate with the wider team to streamline operations and enhance the volunteer experience. Maintain accurate databases and assist with essential administrative tasks. Contribute to ongoing projects and partnerships, strengthening our connections within the community. Commit to 4+ days per week for a minimum of 4 months (flexible). Project Details Project period: 17 Oct 2025 – 17 Sep 2026. Location: Crossroads Foundation, 2 Castle Peak Rd (So Kwun Wat), Gold Coast, Tuen Mun. About Crossroads Foundation Crossroads Foundation is a Hong Kong‑based non‑profit organisation serving global need. It offers four global services: Global Distribution, Global X‑perience, Global Handicrafts, and Global Hand. Why this is important Our 90‑acre commercial site attracts visitors to a fair‑trade shop, café and volunteer programmes. Receptionists create a welcoming first impression and ensure volunteers feel valued and inspired throughout their journey. Requirements & Commitment 2‑4 years of volunteer or customer‑service experience is desirable. English and Cantonese are preferred but not mandatory. Availability for at least four days per week for a minimum of four months is required. #J-18808-Ljbffr


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