Service Operations Manager

5 days ago


Hong Kong Island, Hong Kong SAR China MHK Restaurants Limited Full time

McDonald's is a leading fast‑food chain committed to delivering quality, convenience, and value to our customers. With a strong presence across Hong Kong, we are dedicated to providing excellent service and innovative offerings that cater to the diverse tastes of our community. As a Service Operations Manager, you will lead the enhancement and optimization of customer service operations across diverse service industries. Develop and execute comprehensive training programs for front‑line and managerial staff to uphold service excellence standards. Guide teams in delivering exceptional customer service based on industry best practices. Collaborate with various departments to streamline processes and drive continuous improvement initiatives for operational excellence. Responsibilities Oversee the setup and optimization of customer service operations, drawing on extensive experience and knowledge across diverse service industry segments. Develop and conduct comprehensive technical and soft skills training programs for front‑line and managerial staff, ensuring the highest standards of service excellence. Lead, supervise, and train teams to deliver exceptional customer service, drawing on insights and best practices from successful implementations in prominent shopping malls in Hong Kong. Collaborate with cross‑functional teams to enhance service operations, streamline processes, and drive continuous improvement initiatives. Lead the team to achieve external awards for outstanding customer service. Requirements Possess at least 7 years’ relevant experience in customer service operations. Proven track record in setting up and managing customer service operations across various service industry sectors. Demonstrated expertise in designing and delivering technical and soft skills training programs for diverse teams. Experience in mentoring and training award‑winning professionals, showcasing leadership and coaching abilities. Strong communication skills, with the ability to collaborate effectively with teams and stakeholders to drive service excellence and operational efficiency. Applicants who have not been invited for an interview within 6 weeks may consider their applications as unsuccessful. Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. We will retain the applications of candidates not selected for a period of no more than 24 months. #J-18808-Ljbffr



  • Hong Kong Island, Hong Kong SAR China Operations Full time

    Responsibilities Study & process corporate actions and monitor the lifecycle of events within pre-defined cutoff time and timely escalation for irregular cases detected Execute & support of (1) the full settlement cycle of private banking products (e.g. equities, bonds, investment funds, structured products and derivatives); (2) deposit and remittance...


  • Hong Kong Island, Hong Kong SAR China Manager, Operational and Technology Risk Full time

    Manager, Operational and Technology Risk Why Mox Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox. Who are we looking for? The Mox Operational,...


  • Hong Kong Island, Hong Kong SAR China Operations Full time

    A financial services company in Hong Kong is seeking an experienced professional to manage corporate actions processing within Private Banking. Responsibilities include executing full settlement cycles for products such as equities and bonds, and participating in workflow enhancements to reduce operational risks. Candidates should have at least 3 years of...


  • Hong Kong Island, Hong Kong SAR China Manager, Operational and Technology Risk Full time

    A leading digital bank in Hong Kong is on the lookout for a Manager of Operational and Technology Risk. This role demands expertise in risk management, particularly operational and technology risks. The candidate will develop frameworks and collaborate with various stakeholders to ensure compliance with regulatory standards, oversee the risk-taking...


  • Hong Kong Island, Hong Kong SAR China Brocent Cloud Service Co., Limited Full time

    Deskside /Desktop IT Services & Operations/IT Support Specialist Add expected salary to your profile for insights Responsibilities Contacting clients to find out the nature of the problem. Traveling to the client’s location or connecting via a remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer...


  • Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Leading network service solutions provider Job Description Define and drive the short and long‑term operational strategy, ensuring end‑to‑end delivery of differentiated, excellent service Lead and deliver KPI and business metrics results in multiple contact centers across multiple countries Drive client delight through responsive, value additive...

  • Operation Manager

    7 days ago


    Hong Kong Island, Hong Kong SAR China Cotai Water Jet Full time

    Responsibilities Assist the General Manager of the Operations Department in managing crew members' services and daily routine work related to fleet operations. Manage the cabin attendant team. Manage the vessel cabin cleaning and pest control work. Manage and coordinate cabin supplies. Manage crew members' service training, including assisting with year-end...

  • Operation Manager

    7 days ago


    hong kong, Hong Kong SAR China Cotai Water Jet Full time

    Responsibilities Assist the General Manager of the Operations Department in managing crew members’ services and daily routine work related to fleet operations. Manage the cabin attendant team. Manage the vessel cabin cleaning and pest control work. Manage and coordinate cabin supplies. Manage crew members’ service training, including assisting with...


  • hong kong, Hong Kong SAR China McDonald's Hong Kong Full time

    Direct message the job poster from McDonald's Hong Kong McDonald's is a leading fast-food chain committed to delivering quality, convenience, and value to our customers. With a strong presence across Hong Kong, we are dedicated to providing excellent service and innovative offerings that cater to the diverse tastes of our community. As a Service Operations...

  • Service Manager

    5 days ago


    Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

    Leading IT&T services company in Hong Kong Job Description Perform managed service for cloud solution on provisioning, maintenance and operation for public and private cloud Coordinate with customer, vendor and internal engineering team to deliver the managed cloud service Manage customer request on fulfillment and provide technical helpdesk service Develop...