E-commerce Manager- Regional

5 days ago


Hong Kong Island, Hong Kong SAR China Michael Page Full time

About Our Client The company is a well-established Lifestyle & Fashion retail organisation with a strong presence in the industry. Operating as a medium-sized enterprise, they are committed to delivering innovative products and exceptional customer experiences. Job Description An international fashion and lifestyle group is seeking an experienced E-Commerce Manager to lead and execute e-commerce strategies for multiple premium brands across Hong Kong, Macau, and Taiwan. This is a leadership role managing a team of four, reporting directly to the General Manager of Hong Kong. E-Commerce Strategy & Execution Develop and implement e-commerce strategies to drive sales growth and enhance customer experience across HK, Macau, and Taiwan markets. Manage multiple brand platforms, ensuring alignment with global guidelines and local market needs. Oversee site merchandising, product launches, pricing, and promotional campaigns. Performance & Analytics Monitor KPIs including traffic, conversion, AOV, and ROI; provide actionable insights and recommendations. Utilize analytics tools to optimise user experience and improve site performance. Team Leadership Lead and mentor a team of four e-commerce professionals based in Hong Kong. Foster a collaborative and high-performance culture focused on innovation and results. Cross-Functional Collaboration Work closely with marketing, logistics, and IT teams to ensure seamless operations and campaign execution. Coordinate with regional and global teams for alignment on brand strategy and digital initiatives. Customer Experience & CRM Enhance online customer journey through personalisation, loyalty programs, and omnichannel integration. Ensure best-in-class UX/UI and mobile optimisation. Budget & Vendor Management Manage e-commerce budgets and oversee relationships with external vendors and agencies. Requirements Bachelor's degree in Marketing, Business, or related field. Minimum 8-10 years of experience in e-commerce, with at least 3 years in a leadership role. Passion for e-commerce, fashion, and retail industry. Proven expertise in managing e-commerce platforms within the retail industry. Strong knowledge of digital marketing, including SEO, SEM, and analytics tools. Excellent project management and organisational skills. Proven track record in managing multi-brand e-commerce platforms and driving revenue growth. Strong analytical skills and proficiency in e-commerce tools (Google Analytics, Shopify, Salesforce Commerce Cloud, etc.). Excellent communication and stakeholder management skills. Fluent in English; Cantonese and Mandarin. What's on Offer Comprehensive benefits package with 12 months’ pay. Opportunity to work in a permanent role within a thriving retail industry. Be part of a medium-sized company with a supportive and professional work environment. Located in the vibrant city of Shanghai. Contact: Renee Chan Quote job ref: JN- Job Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Information Technology and Engineering Industries: Retail, Consumer Services, and Food and Beverage Services #J-18808-Ljbffr



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