E-commerce Operation Officer

Join a Dynamic Retail Team as a Digital Operations Lead Are you passionate about creating seamless online experiences? Do you thrive in a role where you can see the direct impact of your work? This is an exciting opportunity for a Digital Operations Lead to take a client's e-commerce and home collection services to the next level. The Mission: Your mission is to be the driving force behind the company's digital growth. You'll enhance the online customer journey, boost e-commerce sales, and creatively share the brand story with the world. This is a unique opportunity to connect the digital presence with physical stores and make a real difference. What You'll Champion: Elevate The Home Collection Service: From the first click to the final valuation, you'll refine every step of the process to attract and delight more customers.Drive E-commerce Success: You'll manage the online store, from eye-catching product listings to exciting promotional campaigns, all aimed at maximizing sales.Be The Digital Voice: Through the website, social media, and blogs, you'll craft compelling content that captures the essence of the brand.Turn Data into Action: You'll dive into analytics to understand customers better and continuously find ways to improve their experience and the business. A Glimpse of Your Day-to-Day: Innovating the home collection service for a smoother customer experience.Launching creative sales campaigns on the e-commerce platform.Optimizing the website for better visibility and user engagement (SEO).Collaborating with store, product, and logistics teams to ensure everything runs smoothly.Managing projects with external partners to bring new ideas to life. What You'll Bring to the Table: A background in e-commerce, digital marketing, or online retail.A foundational understanding of HTML/CSS and experience with Google Analytics.A knack for analyzing data and managing projects.Most importantly, a strong willingness to learn and a proactive mindset. The client values potential as much as experience Perks & Benefits: Work Schedule: A stable Monday to Friday, 9:00 AM to 6:00 PM work week.Location: Initial onboarding at the Mong Kok office, with the role permanently based at the new Lai Chi Kok Acquisition Centre.Competitive Compensation: A rewarding package including a discretionary bonus (awarded up to twice a year) and a precise, per-minute overtime allowance.Health & Wellbeing: Full support with comprehensive medical insurance, an annual health check-up, and 10 days of paid sick leave per year (post-probation).Generous Time Off: Enjoy 7 days of annual leave in your first year (increasing to 10 in the second), plus an extra day off for your birthday, 2 days of marriage leave, and 2 days of bereavement leave. Is This You? If you're a customer-centric innovator who loves to connect the digital and physical retail worlds, this is the role for you. Excellent communication skills and a collaborative spirit will be key to success. Apply todayMON-FRI, 0900-1800 起初先到旺角OFFICE返工, 之後會轉做長駐荔枝角收購中心 Annual leave: They calculate the AL by the company joining date.1st year: 7 days after probation2nd year: 10 daysEmployees are entitled to 10 days of paid sick leave, which requires a medical certificate and after completing the 3-month probation period. If the employee applies for 4 consecutive days of sick leave, those days will not be deducted from the 10 days of paid sick leave entitlement.Medical insurance: YESYearly body check : YESBirthday leave: YES, any 1 day within the birthday monthMarriage leave: YES, 2 daysBereavement leave: YES, 2 daysOT Allowance: YES, calculated on a per-minute basisDouble pay: NO Discretionary bonus: YES but not guaranteed, 2 times a year.