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Senior Manager

1 week ago

Hong Kong, Hong Kong SAR China Hang Seng Bank Limited Full time
Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
WPB Chief of Staff - WPB Business Risk Management
The WPB Chief of Staff function adds further strength to the management team as it plays a vital part in driving the formulation of business strategies and managing business performance. The team supports the business to grow revenues and profitability, while meeting de-risking objectives and maintaining an effective risk management framework. Key responsibilities cover the below areas:
  • Support formulation, agreement, and implementation of strategic plans for the business
  • Cost structure transformation and management to future proof the bank
  • Risk governance to support the management team in risk oversight and decision making
  • Provide oversight of fraud management and operations activities
Should you join WPB Chief of Staff, you will have great exposure to the management of key business risk and opportunities. Equipped with experience and knowledge needed, you will have the opportunity to manage and coordinate cross-business activities in WPB, including interacting with and influencing management team across countries, regulators, and other stakeholders. All with an aim to ensure all processes, functions and services within the business are aligned to group policy and local regulations. Last but not least, you will be joining a large team working together to inspire and engage people, develop and communicate purpose led vision, and create an inclusive, high performing, customer-centric culture.
We are currently seeking a high caliber professional to join our department as Senior Manager, Internal Fraud and Fraud Education.
Principal responsibilities
  • Design and enhancing the control process so as to meet local regulatory expectation for internal fraud mechanism.
  • Monitor and assess the effectiveness of internal fraud monitoring rule and controls, including system generated alerts handling process and manual fraud controls for possible enhancement.
  • Ensure the data accuracy and completeness (e.g. universal dataset) for internal fraud monitoring.
  • Oversee the effectiveness of in scope controls through the risk assessment of clear and concise management information.
  • Consider risk-based approach for balancing control and impact.
  • Prepare monthly dashboard, meeting deck and meeting minutes for governance meeting.
  • Conduct gap analysis and read across exercise and assess the WPB internal fraud status by challenging effectiveness and driving control owners to innovate and improve their controls.
  • Ensure the initiatives are effectively embedded into WPB day to day operational activities, comply with the standard set by regulators and Group standards.
  • Work closely with Analytic and IT team and responsible for escalating any major internal fraud incidents, emerging risks to senior management team and provide stakeholders with advice on the prioritization of controls.
  • Locally support Regional deployment of Global Internal Fraud Strategy for the operation of in scope fraud controls to deliver risk owner objectives.
  • Act as Fraud Education and Communication Expertise to provide fraud awareness and knowledge training, workshop and campaign for both internal and external stakeholders - from Training Need Analysis ("TNA"), training materials development, enrolment, coordination, delivery, accreditation, to post training feedback consolidation.
  • Design and develop the fraud education and communication framework and yearly plan. Promote a culture of fraud awareness and behaviour throughout the bank
  • Analyse awareness-related problems and feedback, and strategize for better solutions.
  • Conduct employee surveys and interviews; track and compile the collected data
  • Support the respond to any flash fraud attacks working with the wider business to design, develop and implement any required to any fraud controls with a focus on driving excellent customer experiences;
  • The role holder will work with HR, IT, Data Analytic, Marketing, Corp Communication, Products and Channels team and risk stewards (e.g. Financial Crime Risk Steward).
Requirements
  • University graduate or above.
  • The role holder will ideally have at least 8 years level experience within an existing Fraud Strategy/Management, Risk awareness Training and Education function;
  • Detailed knowledge of WPBs products and processes;
  • With depth knowledge of coordinating, developing, delivering small group training, and massive customer education event management.
  • Experience of working within a multi matrixed organization engaging with executive level stakeholders is essential.
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