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Senior Engineer

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full time

Company Introduction:

We're home to Asia's most dynamic and vibrant capital markets.
Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.

HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary:
Being a Senior Workplace Virtualization Engineer, you will be the Level 3 support of Workplace Virtualization Technology under Workplace Technology team in Infrastructure & Operations organization, working with technical SMEs across Core Desktop Engineering, M365/Collaboration Technologies team, IT infrastructure team and Information Security team to deliver an optimal end user compute platform supporting 2,000+ staff in a hybrid workspace.

Job Duties:

Responsibilities

  • Design and implement the enterprise level Remote Access, Virtual Desktop Infrastructure (VDI) and Application Virtualization service to meet business needs
  • Manage and optimize the existing virtualization environments to maintain system stability and comply with organizations policies and standards
  • Implement golden image, application profiling solutions to streamline OS build and patch efficiencies
  • Integrate diverse endpoint management solutions in both Session Hosted and Dedicated Hosted environments supporting general purpose and power users
  • Swiftly address service issues and drive problem actions to maintain productivity.
  • Proactive monitor system performance and user experience with custom performance dashboards using endpoint analytics and statistic modelling tools
  • Analyze performance trends and drive proactive improvement actions as part of demand and capacity management
  • Automate infrastructure maintenance tasks including system backup, recovery, disaster recovery, and business continuity tests
  • Provide guidance, training, and feedback to Level 1 and 2 support teams. Drive enhancement to key SOPs to improve end user support and vulnerability management targets as a team
  • Manage vendor to ensure the highest quality delivery and implementation
Requirements
  • Minimum 8 years experience in VDI service operations and solution engineering.
  • Proficiency in desktop and application virtualization solutions, eg Citrix XenDesktop/XenApp/NetScaler ADM and WAF, Sangfor aDesk, Omnissa Horizon, etc
  • Proficiency in scripting languages (e.g. PowerShell, Shell script, Python, etc) to automate administrative tasks
  • Strong knowledge of IT infrastructure components, including servers, networks, databases, storage systems and virtualization technologies
  • Experience in evaluation of commercial solutions and large-scale migration among Citrix, Omnissa Horizon, Azure Virtual Desktop, and other DaaS platforms
  • Experience in IT Service Management / IT Operations Manager process with ServiceNow is added advantage
  • Strong customer centric and result-oriented mindset.
  • Independent, self-motivated, a team player and willing to challenge status quo.
  • Ability to communicate and influence different levels of stakeholders, and build consensus effectively.
  • Occasionally work on weekends and/or irregular working hours are required
  • Candidate with less experience will be considered as Workplace Virtualization Engineer
HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.

Location:
HKEX - TKO

Shift:
N/A

Scheduled Weekly Hours:
40

Worker Type:
Permanent