Manager, Public Complaint Headling, Top-Tier FI

4 weeks ago


Hong Kong, Hong Kong SAR China Hays Full time

Your new company

A Top-Tier Financial Institution is looking for a Complaint Handling Assistant Manager/ Manager, with 5 years working experience to join their Complaints Team.

Your new role

  • As a contributor of the team, you will manage the end-to-end process of handling written complaints, including logging, investigating, and resolving issues.
  • Liaise with various departments and external parties to gather necessary information and provide comprehensive responses.
  • Handle public complaints in a timely and professional manner.
  • Conduct prompt and thorough investigations to identify root causes and implement corrective actions.
  • Render quality resolutions to customers, ensuring their concerns are addressed and their expectations are met.
  • Collaborate with other departments and parties to resolve complex cases and streamline workflow processes.
  • Prepare management reports to track performance and identify areas for improvement.
  • Perform ad-hoc tasks and projects as assigned by management.



What you'll need to succeed

  • Minimum of 5 years of experience in complaint handling, or a related role within banks, insurance firms and regulatory bodies.
  • Bachelor Degree holder with relevant working experience.
  • Excellent written and verbal communication skills in English and Chinese.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and manage multiple tasks simultaneously.
  • High level of integrity and professionalism.



What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Hailey Tai now @ 22307491. Alternatively, you can also send Hailey an updated CV to hailey.tai@hays.com.hk

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.



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