AVP to VP, District Customer Service Manager, Consumer Banking Group

12 hours ago

Hong Kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities
Branch Operations & Compliance Strengthening
  • Lead Branch CSM team in operations, service & compliance strengthening
  • Support branch to resolve problems encountered in daily branch operations
  • Implement strengthening programs and preventive measures to uplift branch service, operations, and control & compliance standards in line with inspection review, audit, corporate security, regulatory comments
  • Communicate clearly & promptly through briefings/meetings/chat group with Branch CSM team for implementation of ad hoc arrangement.
  • Business continuity plan of branch operations
Project Implementation and Support
  • Provide operations support in various operations projects and ensure a smooth implementation.
  • Identify areas of improvement and process streamlining to ensure work and control efficiency.
Staff Competency Uplift & Staff development
  • Bring up competency and knowledge of individual operations staffs. Train, coach & motivate operations staff. Follow-through with management action on staff requiring attention.
  • Identify the critical training needs and competency gaps of Treasures & Distribution operation force, and partner with Staff Development Team to suggest professional training and development plan for different branch operation staff category.
  • Partner District Head to identify potential operation staff and enroll for staff development plan on branch management succession plans for key managers and to ensure enough support and career development potential is given
  • Motivate operations staff by initiating and implementation of recognition program
People & Resources Management
  • Drive for people excellence and branch resources optimization to maximize efficiency and capacity.
  • Ensure rotation policy fulfillment,
  • Build succession pipelines for key roles,
  • Staff recruitment
Control and Compliance
  • Adhere to the Bank's policies, standards, operations guidelines / procedures, security and internal control measures.
  • Comply with the Ordinances and Code laid down by the Government and the related regulatory authorities.
Requirements
  • 5 years or above experience in banking operations.
  • PC knowledge
  • Good inter-personal skills
  • Strong ownership and self-driven
  • Determined to drive for changes
  • Innovative and think out-of-the-box
  • Understand branch setup and operations flow
  • Know well of branch CSMs strength and weakness
Risk management and sense of control.
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.
-en

  • AVP/VP, Enterprise Risk Management

    4 days ago

    Hong Kong, Hong Kong SAR China Interfill Group Full time

    A reputable, Foreign Corporate Bank Branch in Hong Kong is currently looking for a new AVP or VP to join their Risk Management department, specifically within their Enterprise Risk sub-team. As a member of the team, you'll drive the development and enhancement of our bank-wide risk governance frameworks. Job Responsibilities: Lead the development and...

  • Officer, Customer Service Ambassador, Consumer Banking Group

    3 weeks ago

    Hong Kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our...

  • AVP, Specialist, Customer Experience, Consumer Banking Group

    4 weeks ago

    Hong Kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help...

  • AVP/ VP, Digital Customer

    1 week ago

    Hong Kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help...

  • AVP, Treasures Relationship Manager, Consumer Banking Group

    1 month ago

    Hong Kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our...

  • AVP, Treasures Relationship Manager, Consumer Banking Group

    2 months ago

    Hong Kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our...

  • VP/AVP/Senior Associate, Account Maintenance, Consumer Banking Group Operations

    2 months ago

    Hong Kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners...

  • Learning & Development AVP/VP, Global Bank

    4 months ago

    hong kong, Hong Kong SAR China Projob21.com Ltd. Full time

    Learning & Development AVP/VP, Global Bank Learning & Development & Regional HR Project Global Banking platform & Snr Mgmt Exposure Excellent Job Security and Good Working Hours Our Client Appointed by Global Bank with over 1000 employees in the Asia Pacific region and hiring over 200 investment professionals in the North Asia Branch to search for seasoned...

  • Associate to AVP, Treasures Relationship Manager, Consumer Banking Group

    2 months ago

    Hong Kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our...

  • Business Management AVP, Asian Private Equity Group

    4 months ago

    hong kong, Hong Kong SAR China Projob21.com Ltd. Full time

    Business Management AVP, Asian Private Equity Group Regional Business Management & Support Project Lead to Drive Expansion & Vendor Mgmt Rewarding Private Equity Career Our Client Appointed by one of the fastest growing Asian Based Private Equity groups with investment specialization in TMT, industrial, consumer, and financial sectors and over USD 2...

  • AVP/VP Integrated Risk Control

    7 days ago

    Hong Kong, Hong Kong SAR China Captiare Limited Full time

    AVP/VP, Integrated Risk Control - Risk Management Department, EA - Risk Management Planning Group Job Duties & Responsibilities: Establish and lead high priority initiatives with a regulatory focus to enhance the Bank's risk governance framework, policies, rules and procedures Implement new processes to enhance oversights of the Bank's overall Risks,...

  • Wealth Management Professional

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    About DBS Bank (Hong Kong) LimitedAs a leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to help our customers achieve their goals and aspirations. We offer a comprehensive range of financial solutions, including deposits, investments, insurance, mortgages, credit cards, and personal loans.Job SummaryWe are seeking a highly motivated...

  • Customer Service Representative

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Job OverviewAs a leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to help our customers achieve their goals and aspirations. Our comprehensive range of financial solutions includes deposits, investments, insurance, mortgages, credit cards, and personal loans.We are seeking an experienced customer service representative to join our team...

  • VP, Digital Distribution Manager, Digital, Customer Banking Group

    2 weeks ago

    Hong Kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help...

  • VP, Card Services

    4 months ago

    Hong Kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...

  • Bank of America | Assistant Vice President

    2 weeks ago

    hong kong, Hong Kong SAR China Bank of America Full time

    Job Description: About Bank of America: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a...

  • VP, Team Head, Customer Insights, Data Analytics

    4 weeks ago

    Hong Kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help...

  • Customer Service Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Job OverviewDBS Bank (Hong Kong) Limited is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist in Consumer Banking.About the RoleWe are looking for an enthusiastic and problem-solving-oriented professional who can create an innovative customer experience by engaging with customers through various...

  • Officer, Customer Service Executive, Telemarketing, Consumer Banking

    4 weeks ago

    Hong Kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help...

  • CONSUMER COUNCIL | Chief Executive

    2 weeks ago

    hong kong, Hong Kong SAR China CONSUMER COUNCIL Full time

    The Hong Kong Consumer Council invites nominations and applications for the post of Chief Executive. The Organisation The Hong Kong Consumer Council is a statutory body established to protect and promote the interests of consumers of goods and services in Hong Kong. With a staff of around 150, the Council is active not only in Hong Kong but also in Mainland...