Senior Support Analyst
1 day ago
Key Responsibilities
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Oversee daily trading functions for High Touch and Low Touch cash equities as well as the F&O desk.
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Conduct early morning connectivity checks for exchanges and provide support for Asian markets as needed.
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Manage and maintain OMS, EMS, and middleware systems.
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Implement mandatory upgrades driven by exchange requirements.
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Collaborate with infrastructure teams to facilitate software upgrades and establish connectivity with various exchanges and external brokers.
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Actively participate in weekend testing for OMS/EMS systems, including both internal and external activities.
Qualifications
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Bachelor's degree in IT, Computer Science, or related fields.
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5 to 8 years of experience in a broker/dealer setting, with a strong focus on supporting OMS/EMS trading systems.
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In-depth understanding of the cash equity business in DMA/DSA, agency, and program trading environments.
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Familiarity with exchange regulations across Asian markets, including HK, JP, KR, SG, TW, AU, IN, and ID.
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Solid comprehension of trade flow systems essential for DMA/DSA trade booking, particularly in ID markets like CONNECT, Korea, Taiwan, and India.
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Experience with HKEX projects and related exchange-driven activities.
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Proficient in system monitoring tools such as Kibana, Grafana, Logstash, Elasticsearch, and ITRS.
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Self-motivated and capable of working independently in a high-pressure trading environment.
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Willingness to take on additional trade support roles as needed.
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Exceptional communication skills with the ability to engage effectively with vendors and traders.
Additional Skills
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Understanding of swap, futures, and options businesses in DMA and DSA order flows.
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Awareness of the SRE (Site Reliability Engineering) model.
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Basic knowledge of FIX protocol is a plus.
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Familiarity with change and incident management tools like ServiceNow and enterprise messaging systems like Tibco and Solace.
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Proficient in Oracle (user level), SQL, and stored procedures.
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Knowledgeable in Unix/Linux, shell scripting, and Perl.
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Experience with programming languages such as Python and Java.
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