Assistant Vice President Customer Feedback Management

2 months ago


Hong Kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities
• Responsible for end to end handling of customer complaints related to banking products from all channels, and responsible to conduct thorough and quality investigation into complaints in accordance with applicable internal and regulatory guidelines
• Process resolutions to complaints and ensure they align with the overall business strategic goals and the case investigation result and conclusion
• Collaborate with relevant stakeholders and the Second Line of Defense to establish and maintain robust scrutiny of compliance practices and risk management policies
• Analyze customer feedback and root causes of complaints, identify areas for improvement and recommendations for enhancing service quality
• Detect and raise to the CFM head if there are any compliance issues and incidents in customer complaints
Requirements
• University degree in Business Administration or a related discipline
• High demand on numeric and analytic skill
• At least 8 years of relevant experience in credit card, lending or banking industry, preferably at analytic role
• Excellent interpersonal skills and an ability to communicate effectively (verbal & written)
• Able to handle multiple tasks, attention to details and meet tight deadlines under pressure
• Proficiency in both English and Chinese
Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Job Title: Assistant Vice President Customer Feedback Management Job Summary: We are seeking a highly skilled and experienced Assistant Vice President to join our Customer Feedback Management team at DBS Bank (Hong Kong) Limited. Responsibilities: • Conduct thorough and quality investigations into customer complaints related to banking products from all...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    Job Title: Vice President • Customer Feedback ManagementJob Summary:We are seeking a seasoned professional to lead our Customer Feedback Management team. As a key member of our Consumer Banking Group, you will be responsible for monitoring team services quality, driving team transformation, and uplifting team productivity.Key Responsibilities:• Monitor...

  • Vice President

    6 months ago


    Hong Kong, Hong Kong SAR China Fubon Bank Full time

    Main Content Vice President / First Vice President, IT Audit Vice President / First Vice President, IT Audit Responsibilities: Establish and maintain effective stakeholder relationship with management, regulator(s) and external auditor(s) to sustain a good understanding and sharing of information on information technology risks in the...


  • Hong Kong, Hong Kong SAR China Fubon Bank Full time

    Main Content Assistant Vice President / Manager, Capital Management & ALCO Support Department Assistant Vice President / Manager, Capital Management & ALCO Support Department Responsibilities: Supervise a team to support Consumer Finance Business, Call Center, Credit Approval, as well as workflow related application Manage development &...


  • Hong Kong, Hong Kong SAR China Fubon Bank Full time

    Main Content Assistant Vice President, Anti-Money Laundering Department Assistant Vice President, Anti-Money Laundering Department Responsibilities: Provide advice on statutory and regulatory requirements on transaction monitoring and suspicious transaction reporting matters and recommendations in addressing or mitigating identified ML/TF...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Key Responsibilities:The role of an Assistant Vice President at DBS Bank (Hong Kong) Limited involves effectively responding to customer inquiries, handling complaints, and executing instructions for corporate clients with fund custody and administration needs. This requires strict adherence to service level objectives through both phone and email...

  • Vice President

    6 months ago


    Hong Kong, Hong Kong SAR China Fubon Bank Full time

    Main Content Vice President, Corporate Banking Vice President, Corporate Banking Responsibilities: Manage a portfolio of institutional relationships as an individual contributor to achieve performance targets within bank’s policies, guidelines and risk appetite Establish portfolio by soliciting new prospective Hong Kong and Chinese...


  • Hong Kong, Hong Kong SAR China DBS Bank Full time

    Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lingnan University Full time

    Lingnan University is a leading research-intensive liberal arts institution in the digital era, seeking a highly skilled and organized individual to provide administrative support to the Vice-President (Administration).Key Responsibilities:Provide professional secretarial, administrative, and executive support to the Vice-President (Administration)Liaise...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full time

    Job Title: Assistant Vice President, TreasuryJob Summary:HKEX Treasury is responsible for prudently managing and investing the financial resources of the Group, and to maximize the net investment income for the Group. Our team is seeking a highly skilled and experienced Assistant Vice President to support the Treasury Department in strategic initiatives and...


  • Hong Kong, Hong Kong SAR China Fubon Bank Full time

    Main Content Assistant Vice President, AML Advisory, Anti-Money Laundering Department Assistant Vice President, AML Advisory, Anti-Money Laundering Department Responsibilities: Provide advice to senior management and business / operational units on statutory and regulatory requirements on AML / CFT / sanctions/FATCA/CRS matters and...


  • Hong Kong, Hong Kong SAR China Lingnan University Full time

    Lingnan University  is one of the eight publicly funded institutions in the Hong Kong Special Administrative Region (HKSAR) with the longest established tradition among the local institutions of higher education. Lingnan University is a global leader in providing quality education focusing on whole-person development and conducting high-impact research...


  • Hong Kong, Central and Western District, Hong Kong SAR China China CITIC Bank International Limited Full time

    Job Title: IT Architect Assistant Vice PresidentChina CITIC Bank International Limited is seeking a highly skilled IT Architect Assistant Vice President to join our team. As a key member of our IT Architecture team, you will play a critical role in enhancing the bank's IT capabilities by driving long-term improvements in IT architecture.Key...


  • Hong Kong, Hong Kong SAR China China CITIC Bank International Limited Full time

    Job Description In order to apply for the selected job, you must first create a user account and your profile. Assistant Vice President/ Vice President, Business Continuity and Incident Management Job Title: Job ID: 13561 Location: Full/Part Time: Full-Time Job Purpose - Manage the Bank-wide Business Continuity Management (BCM) process and ensure...


  • Hong Kong, Hong Kong SAR China Fubon Bank Full time

    Main Content Assistant Vice President / Senior Manager, General Banking Compliance Assistant Vice President / Senior Manager, General Banking Compliance Responsibilities: Provide advice, interpretation and recommendation on existing and new regulatory compliance requirements of the current and new banking business and operations Manage...


  • Hong Kong, Hong Kong SAR China United Overseas Bank Full time

    Assistant Vice President/ Vice President, Cash Sales, Transaction Banking Posting Date: 07-May-2023 Location: Hong Kong Island, Hong Kong Company: 3679 About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe...


  • Hong Kong, Hong Kong SAR China The Bank of East Asia Full time

    Responsibilities Assist supervisors to formulate business strategies to achieve business centre sales goals and personal sales goals of respective marketing team members in light of meeting the needs of customers Generate new business for the business centre Solicit new business opportunities from retail to small-scaled business owners and match their...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Job SummaryThe Assistant Vice President will be responsible for effectively responding to customer enquiries, handling complaints, and executing instructions for corporate clients with fund custody and administration needs. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.Key...


  • Hong Kong, Hong Kong SAR China Brookfield Asset Management Full time

    Job Description The Senior Vice President, Investments will be a senior member of the investment team, and will play a key role in the identification, evaluation, recommendation, execution and management of investment opportunities in the renewable power and transition space that span across a range of decarbonization technologies including, but not...

  • Vice President

    6 months ago


    Hong Kong, Hong Kong SAR China Fubon Bank Full time

    Main Content Vice President / Manager, Credit Analyst, Institutional Credit Department Vice President / Manager, Credit Analyst, Institutional Credit Department Responsibilities: Perform credit assessment functions, including but not limited to: review credit applications for corporate and institutional borrowers;perform industry and...