Assistant Vice President

4 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Job Summary

The Assistant Vice President will be responsible for effectively responding to customer enquiries, handling complaints, and executing instructions for corporate clients with fund custody and administration needs. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities

  • Respond to customer enquiries and resolve issues in a timely and professional manner.
  • Handle complaints and escalate issues to the Department Head as necessary.
  • Execute instructions for corporate clients with fund custody and administration needs.
  • Maintain regular contact with clients to obtain feedback on service levels.
  • Initiate service reviews at frequency as agreed with clients.
  • Be the voice of the customer and take ownership for solutions.
  • Facilitate query handling to ensure timeliness and accuracy of responses.
  • Ensure effective and timely client communication on areas of client impact.
  • Proactively make suggestions to improve productivity, enhance operational efficiency, and minimize operational risk.
  • Uphold high professional standards by ensuring communication with customers is consistently accurate, professional, and courteous.
  • Build strong relationships with internal stakeholders.
  • Comply with all DBS policy and guidelines, as well as regulatory requirements from the HKMA, SFC, and MAS.
  • Escalate exceptional/outstanding/suspicious transactions to the Department Head and other relevant parties for necessary action.

Requirements

  • University Graduate or above in Business or related disciplines.
  • A minimum of 8 - 10 years of relevant experience in a client-facing and service-oriented capacity, preferably in Fund Administration, Custody Services, and Transfer Agency within the banking industry.
  • Sound experience of banking operation and practices.
  • Knowledge and experience in Fund Administration. Candidates with knowledge in Custody Services, Transfer Agency, SWIFT messages, CCASS, SFC, and HKICL rules would be an advantage.
  • Candidates must demonstrate the ability to adapt their working hours as needed to effectively meet client service level objectives and adhere to trade and corporate action cut-off times especially during peak times.
  • Maintain a strong understanding of market trends and developments in new products and systems within both local and foreign securities market.
  • Good leadership and management capabilities.
  • Self-motivated with strong analytical mind and creative thinking.
  • Strong interpersonal, problem-solving, and negotiation skills.
  • Effective team player, adaptable, and supportive in handling departmental tasks.
  • Excellent communication skills with proficiency in English and Chinese (both spoken & written).
  • Good presentation skills and proficiency in MS Office.

What We Offer

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

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