Assistant Manager, Insurance Business
2 months ago
The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.
Job Purpose:
Supervise the team to promote/ cross insurance products to new and existing customers through outbound and inbound calls. Monitor and control the outbound and inbound all activities in order to achieve the business targets and ensure all telemarketing executives are comply with internal guidelines, legal and regulatory requirements.
Main Responsibilities:
- Set objectives to telemarketing staff and monitor their performance so as to achieve the sales achievements.
- Monitor the job efficiency, achieve the goals and manage the manpower planning.
- Conduct performance reviews with telemarketing executives on a regular basis, provide feedback and counseling through call monitoring. In case of any irregularities detected, escalate to Manager, Insurance Business.
- Handle and resolve complaints in accordance with prevailing complaint handling procedures and working with related department.
- Provide training to the telemarketing executives for handling outbound calls efficiently and independently.
- Support daily operations, call leads management and prepare all necessary reports to various stakeholders.
- Ensure all telemarketing staff are comply with the internal guidelines, legal and regulatory requirements.
- University degree with minimum 3 years relevant experience in management insurance selling, or lower academic qualifications with substantial years of relevant experience.
- Professional licensing on IIQE Paper 1 & 2 is essential.
- Good in sales motivation and people management skills.
- Excellent presentation and communication skill in both English and Chinese.
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