Collection Assistant

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
WPB Credit and Financial Crime Risk Control - Credit Control Services
We are currently seeking a high caliber professional to join our department as Assistant Collections Officer (Debt Collection).
Principal responsibilities

  • Handle debt collection cases and apply devised recovery strategies to maximize recovery, protect the Bank from potential losses, and improve profitability
  • Perform daily operations on debt collection with external debt collection agencies
  • Provide administrative supports including invoice settlement, account maintenance and documents archive, etc.
  • Assist in compiling MIS reports and performing UAT on system enhancement and development
  • Handle customer complaint and branch enquiry on the debt collection matters
Requirements
  • University degree / Diploma in a related discipline OR other relevant qualifications
  • With banking experience, preferably with exposure to debt collection operations
  • Good interpersonal, presentation and problem-solving skills
  • Good knowledge of PC application software such as MS Word, Excel and Access
  • Proficiency in both English and Chinese, fluency in Putonghua and advantage
  • Great sense of ownership and servicing mind-set to ensure efficient and effective customer service processes
Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.
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