AVP/VP, Generalist, Private Partners Service, Private Banking

2 weeks ago


Hong Kong, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Business Function
DBS' Private Banking offers a one-stop, full-service touch-point for total banking requirements and provides the highest level of personalised banking. We have a team of dedicated, experienced investment advisors who identify opportunities in the various asset classes and employ the best strategies and product vehicles to cater to each client's needs. Coupled with partnerships within the DBS network and with global institutions, we strive to build long-term relationships with our Private Banking clients in Asia by providing them with high quality, timely and extensive wealth management, investment and financial solutions.

Responsibilities
  • Handling of client complaints in a seamless and frictionless manner. Investigate the cause of the complaints by liaising with relevant parties to ensure timely communication with client on behalf of the Bank in relation to their complaint cases.
  • Prepare management reports and presentations on compliant case statistic and update on a regular basis.
  • Ensure timely recording, classification, customer reply, investigation and follow-up actions for all complaint handling cases according to the relevant policies and procedures.
  • Involve in devising implementation plan on complaint/client feedbacks handling process in light of regulatory changes and development.
  • Handling of External Asset Managers and Business Introducers onboarding, reviews and maintenance.
  • Support the governance and oversight on FATCA/CRS.
  • Drive process changes arising from new internal & external requirements; negotiate and coordinate with key stakeholders for the development and design of workflow and systems for efficient operations.
  • Other duties and responsibilities as assigned by supervising manager
Requirements
  • Degree holder preferably in Business, Finance, Law, Economics or related disciplines
  • At least 5 years of relevant work experience in banking industry
  • Experience in customer management and risk management
  • Good sense of risk awareness
  • Good knowledge on private banking products & process is preferred
  • Ability to improve processes, coordinate multiple tasks and strong teamwork
  • Meticulous with good analytical & problem-solving skills
  • Good command of written and spoken English and Chinese. Proficiency in Putonghua an advantage
  • Excellent knowledge of MS Office - Microsoft PowerPoint, Word, and Excel a must.
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.


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