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Senior Associate, Fund Investor Services
3 months ago
Job Descriptions:
- Monitor and ensure all subscriptions, redemptions, transfers and switching processed by Fund Administrators are properly done and timely completed
- Liaise with Fund Administrators, Custodians, Trustees and other counterparties to ensure all daily operation issues such as trade discrepancies and settlement issues are resolved promptly
- Assist & supervise in client on boarding, client due diligence and document preparation to ensure operational workflow comply with regulatory and internal guidelines
- Provide operational support to internal teams, and various vendors;
- Assist & supervise customer services hotline for customer and service provider’s enquiries; Coach and develop the reporting team-members by providing appropriate feedback, periodic meetings and the firm’s performance appraisal process
- Participate in new products and system development projects
- Maintain and house-keep client & transaction records, products information, regulatory requirements and different statistical data for regulators and internal management on a timely basis;
- Assist manager to define or design activities based on practical and effective approach, being a supportive and flexible problem solvers with quick response;
- Cooperate with other teams and team members to ensure timely resolution of requests and problems
Requirements:
- University Graduate with Accounting or Finance or related discipline
- 3+ years of experience in transfer agency/ fund investor services
- Experience in either Fund Accounting or Fund Investor Services is required. Experience in both aspects is an advantage
- Pass SFC HKSI paper 1/7/8 is an advantage
- Ability to handle and prioritize multiple tasks
- Good interpersonal skills and presentation skills
- Customer focused – always go an extra mile for customer satisfaction.
- Excellent service attitude and have a strong commitments to customers
- Mature, pleasant and patient
- Attending for details, responsible and self-motivated with excellent analytical and organizational skills, able to work independently and under stress
- Good time management skill
- Excellent command of both written and spoken English, Chinese and Mandarin
Headcount type and Benefits:
- 1-year contract position
- Medical benefits package included
- 1 month completion bonus paid upon successful completion of the 1-year term
- Potential for contract extension based on performance
