Production Support Engineer

3 months ago


Hong Kong, Hong Kong SAR China Eagle Partners (International) Company Limited Full time

Our client is a rapid-expanding digital asset trading platform.

The Job:

  • Working on ways to automate and improve production support related processes
  • Identifying production environment problems and providing solution
  • Working with software developers and software engineers to ensure that production environment is running smoothly
  • Providing Level 1 technical support
  • Performing root cause analysis of production errors and resolve technical issues
  • Developing scripts to automate some daily supporting tasks.
  • Developing dashboard for system healthiness illustration.
  • Designing procedures for system troubleshooting and maintenance

The Person:

  • Computer Science or related Engineering Bachelor (or above) from top tier university
  • Minimum 3 years of related working experience as production support on trading systems/ financial systems
  • Prior working experience as in-house role with financial institution is a must
  • Hands on experience in Python
  • Familiar with mainstream monitoring tools, such as: Prometheus, Grafana, ElasticSearch, and etc.
  • Familiar with Linux and shell scripting
  • Familiar with MySQL, PostgreSQL database
  • Familiar with Docker and K8S
  • Good command of English; Mandarin / Cantonese are optional
  • English speaker with HKPR will be considered


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