End User Support Engineer

2 weeks ago


Hong Kong, Hong Kong SAR China NLS Full time

We are currently seeking a highly skilled End-User Support Engineer for our top tier global investment banking client. If you thrive in a challenging environment and possess a strong technical background, we encourage you to apply. 

Responsibilities:

  • Provide reliable systems support for our trading floor, ensuring seamless operation throughout the working day.
  • Efficiently administer and maintain all hardware and software technologies comprising our systems infrastructure, utilized by APAC
  • Perform daily, weekly, and monthly data backups for both user data and critical system data.
  • Contribute to the implementation of global and local system projects, actively participating in initiatives such as price model upgrades, compliance and regulatory applications, and more.
  • Collaborate closely with IT teams in New York and London 
  • Engage with stakeholders, fostering relationships with key individuals both Infrastructure, Network, Application teams and vendors.

Requirements

  • Degree or equivalent qualification in a relevant discipline in Computer Science or Information Systems 
  • Strong knowledge of MS Windows 10/11, MS Office applications, MS Domain Infrastructure, MS Server
  • Knowledge of IT Security or Information Risk Management, Networking, and Cybersecurity is beneficial
  • Previous experience working in banking/ finance/ trading floor environment 
  • Familiarity with systems such as IPC DealerBoard, Bloomberg, Refinitiv Eikon, Citrix Remote Access, and iPhone operations is a plus.
  • Strong communication skills, both verbal and written. Ability to work under pressure, enhance technical knowledge and stay up-to-date with the latest technology and trends.
  • Proficiency in spoken and written English is required. Fluent in Cantonese is a big plus

The sell:

  • Opportunity to work at a global investment bank
  • Hands on exposure with latest technologies on the market
  • Competitive remuneration


  • Hong Kong, Hong Kong SAR China The Career Works Limited Full time

    Our client a leading Information Technology company is looking to hire End User Field Services - Site Lead (Onsite Support Lead).Job Responsibilities: Team Lead role at the customer site for IT Workplace support and/or infrastructure; Responsible for actively monitoring incident and service request ticket queue and all assigned tickets, ensure accurate...


  • Hong Kong, Hong Kong SAR China Nityo Infotech Full time

    •At least five years’ experience directly supporting users in a financial institution.•Knowledge of market data infrastructure and applications, including Bloomberg. •A technical understanding of Windows 10, Office 2016 and Windows Server operating systems to MCSE level.•Have the ability to write and modify scripts. •A firm understanding of...


  • Hong Kong, Hong Kong SAR China Sirius Partners Full time

    Job DescriptionProvide technical support to end-users and clients via phone, email or in person Diagnose and troubleshoot software and hardware issuesUpdate equipment inventory management system and rack information.Train end-users on how to use software applicationsMaintain and update system documentationEscalate unresolved issues to the appropriate support...


  • Hong Kong, Hong Kong SAR China Sirius Partners Full time

    Provide technical support to end-users and clients via phone, email or in person Diagnose and troubleshoot software and hardware issuesUpdate equipment inventory management system and rack information.Train end-users on how to use software applicationsMaintain and update system documentationEscalate unresolved issues to the appropriate support teamFollow...

  • IT Support Engineer

    2 weeks ago


    Hong Kong, Hong Kong SAR China Excis Ltd Full time

    Background As a member of the End User Support team, the candidate will provide high quality support with very good customer service, technical expertise and timeliness. This position has frequent contact with end users, peers and managers primarily face to face as deskside support for service requests and on-site problem resolution. The candidate will...

  • IT Support Engineer

    2 weeks ago


    Hong Kong, Hong Kong SAR China Excis Compliance ltd Full time

    BackgroundAs a member of the End User Support team, the candidate will provide high quality support with very good customer service, technical expertise and timeliness.  This position has frequent contact with end users, peers and managers primarily face to face as deskside support for service requests and on-site problem resolution. The candidate will work...


  • Hong Kong, Hong Kong SAR China Ascendeum Full time

    Ad Tech Strategy Consulting Ascendeum is your on-demand dream team. In today’s high-speed world, business leaders want highly-processed business intelligence, ideas that challenge the status quo, and first-rate management to craft those ideas into reality. We are a consortium of consultants, process engineers, and approved vendors that provide strategic...


  • Hong Kong, Hong Kong SAR China Snaphunt Full time

    The OfferWork within a company with a solid track record of successFlexible working optionsOpportunity to make a positive impactThe JobYou will be responsible for : Completing the front-end architecture design and main module development in accordance with the product's functional requirements.Participating in demand analysis, providing solutions, and...


  • Hong Kong, Hong Kong SAR China TAIT Full time

    The Support Integrator provides technical service and support on entertainment automation systems with the highest degree of courtesy possible. The role seeks to provide fast and useful technical assistance on complex, large entertainment automation systems. Additionally, the Support Integrator travels to customer sites to troubleshoot, inspect, and...

  • IT Support Engineer

    2 weeks ago


    Hong Kong, Hong Kong SAR China Excis Compliance ltd Full time

    Job DescriptionBackgroundAs a member of the End User Support team, the candidate will provide high quality support with very good customer service, technical expertise and timeliness.  This position has frequent contact with end users, peers and managers primarily face to face as deskside support for service requests and on-site problem resolution. The...


  • Hong Kong, Hong Kong SAR China Firework Full time

    Firework is the world’s leading unified video commerce platform that empowers its global partners to personalize the customer experience and engagement at scale. Firework bridges the offline and online for a robust omnichannel immersive brand experience cultivating a deeper emotional human connection between our partners and their end consumers. We are...


  • Hong Kong, Hong Kong SAR China Snaphunt Full time

    The OfferExcellent career development opportunitiesFlexible working optionsWork alongside & learn from best in class talentThe JobJob Responsibilities:Meeting with the development team to discuss user interface ideas and applications.Reviewing application requirements and interface designs.Identifying web-based user interactions.Developing and implementing...


  • Hong Kong, Hong Kong SAR China Iron Mountain Full time

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...


  • Hong Kong, Hong Kong SAR China Crypto.com Full time

    Responsibilities Ensure maximum uptime for multiple production systems Provide L1/L2 application production support to users for trading, data processing, and IT operations Provide weekend support in a rotational basis and occasional public holiday support Manage, own and frequently follow-up incidents and requests raised to the team. Monitor and...

  • IT Support Engineer

    4 weeks ago


    Hong Kong, Hong Kong SAR China The Career Works Limited Full time

    As an Engineer in the IT Managed Services, you are responsible for maintaining and improving the technology environment at client sites, keeping the client informed of the state of their environments and for keeping your Team Manager accurately updated as to your status.  Responsibilities: Provide 1st and 2nd level support to users in a friendly and helpful...


  • Hong Kong, Hong Kong SAR China CoinMarketCap Full time

    Job DescriptionThe RoleAs our Operations Manager, you will be the person who reads the statistics, analyses, identifies pain points or improvements, and brianstorm strategic solutions to improve existing products or business processes. You will work with the Product, Engineering, Analytics, Marketing and customer-facing teams to operate and meaningfully...

  • I.T. Support Engineer

    1 month ago


    Hong Kong, Hong Kong SAR China NodeFlair Full time

    1. Benefits: 5-Day Work Week Flexible Working Hours Discretionary Bonus Medical & Dental Insurance Birthday Leave Marriage Leave Examination Leave Education Subsidy Overtime Transportation and Meal Allowance 2. Job Responsibilities: Responsible for daily technical support on desktop, network, ERP, software and hardware to end users Perform quality assurance...

  • Field Engineer

    1 month ago


    Hong Kong, Hong Kong SAR China The Career Works Limited Full time

    Our client, a leading IT services company is currently seeking to hire an Contract Field Engineer.Responsibilities:  Act as single point of contact for users for all IT Incidents and Service Request. Provide daily technical support to end- user for desktops, laptops, printers, mobile devices, and other hardware, either in person or remotely. Install and...


  • Hong Kong, Hong Kong SAR China Balyasny Asset Management L.P. Full time

    Balyasny is in a period of rapid technology transition. This exciting role within our Global Support group will provide you with the opportunity to support our Commodities front office applications, data and their integration with middle and back-office systems. The role will have a high level of interaction with the investment staff including Portfolio...


  • Hong Kong, Hong Kong SAR China Millennium Management Full time

    Corporate Technology Support Engineer We are looking for outstanding candidates to join our Corporate Technology Support team. As a Support Engineer, you will focus heavily on day to day application support functions within the firm including Treasury, Middle Office, Operations, Finance and Compliance. You will be responsible for ensuring production...