AVP - Services Operations Management - IT

1 month ago

Hong Kong, Hong Kong SAR China Hong Kong Exchanges and Clearing Limited Full time
Company Introduction:

We're home to Asia's most dynamic and vibrant capital markets.
Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.

HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary:
HKEX strategizes to focus on applying new technologies to modernise our core functions in order to enable greater efficiency in our operations and deliver new services to our market. We are looking for a strong talent with in-depth IT services management and tools knowledge experience to join our Service Operation Management Team under Technology Operations. This role will provide process and tools support on service operations management activities and system account management as well as involving in on-going transformation on operational processes using leading ITSM solution. The position will cover HKEX IT service operations management in Hong Kong as well as Shenzhen and thus will work in both offices.

Job Duties:

The ITSM solution covers Incident Management, Problem Management, and Change Management, IT Asset Management, Service Configuration Management and Service Request processes, and Identity Access Management. Candidate has relevant knowledge in these disciplines and leading ITSM and/or IAM tools is an advantage.

Candidate should have a customer service mind-set to drive process improvement, push for operational efficiency and value, and is willing to work in Hong Kong and Shenzhen.

Responsibilities:
  • Performing daily operational and long-term strategic of IT Service Management and IT Operation Management on the ServiceNow platform and also the IAM/IGA tool
  • Business analysis function on IT Service Management and Privileged Access and Identity Access Management processes
  • Coordinating and guiding solution partners during on-going platform & processes configuration
  • Engaging/Communicating with IT Service Management Process Owners and various stakeholders across the organization
  • Making recommendation on IT Services Management solution catering the processes and technology tools
  • Analysing and liaising with IT service management disciplines and providing recommendation on continuous service improvement
  • Taking part in IT Service Management processes improvement
Requirements:
  • Degree in Computer Science, Information System or IT related disciplines
  • Minimum 5 years of relevant experience working with industry leading IT service management (ITSM) solution, CMDB, Access Management.
  • Certification on ServiceNow administration and/or ServiceNow development
  • Strong knowledge on ServiceNow configuration and administration
  • IT Service Management experience in a complex and integrated environments
  • Business analysis related experience
  • Experience in financial services industry or other highly regulated organizations is preferred while not essential
  • Experience in working and managing operations in China is also an advantage
  • Strong knowledge on IAM process. Candidate with relevant certification such as CIAM/CAMS is an advantage
  • Strong knowledge on ITIL processes such as incident management, problem management, change management, asset management, configuration management. Possess ITIL Certification
  • Agile development experience
  • Strong ability to carry out assigned tasks independently with little supervision
  • Strong analytical, problem solving, interpersonal, communication and presentation skill
  • Proficient in documentation and technical writing
  • Good command of written and spoken English and Chinese. Proficiency in Mandarin is definitely an advantage
HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.

Location:
HKEX - TKO

Shift:
N/A

Scheduled Weekly Hours:
40

Worker Type:
Permanent

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