Outreach Specialist

2 weeks ago

Hong Kong Island, Hong Kong SAR China S&P Global, Inc. Full time
About the Role:

Grade Level (for internal use): 08

The Role: Outreach Specialist.

The Location: Hong Kong

The Team/Profile: The Primary Research team predominantly supports the outreach needs of the content organization to access unique and exclusive data directly from the source. We secure information that cannot be found anywhere else in the public domain through the establishment of relationships with third parties to be able to provide the most comprehensive data possible to S&P Global Market Intelligence clients. As a newly formed multicultural team spread across 3 locations, currently in a state of transformation and looking to evolve and expand our operations, it is an exciting time for the team, and we look forward to welcoming new talented Primary Researchers to our family.

The Impact:

The Data Analyst will primarily work alongside the Market Intelligence dataset teams on a workflow involving contacting firms to gather missing information. The tasks would require calling and email outreach to companies daily through internal tools. As a member of the Primary Research team, you will be the last line of defense in resolving data queries and delivering timely and quality data to our internal clients.

What's in it for you:

  • An opportunity to engage directly with external stakeholders daily.
  • Be part of a highly collaborative team that serves numerous internal domains and exposes you to all MI Content data teams.
  • Develop and hone your communication skills with daily exposure to colleagues and stakeholders across the globe.
  • Work with new talent to develop/enhance their skillset; Work on process improvement and initiatives including LEAN/automation projects.

Responsibilities:

  • You will procure comprehensive information on the data tracked by the respective department.
  • Assist in resolving client questions as it relates to verifying information via company contacts and assist in audits on department datasets in order to reduce errors.
  • Will work within parameters and with limited supervision to ensure quality and performance to set standards.
  • Keeps up to date in knowledge of content sets. Builds industry knowledge by understanding industry trends and reporting standards.
  • Provides input and ideas for new collection methods and product enhancements related to the covered content sets.
  • Help leadership in managing queue and review team production.
  • Troubleshoots problems or issues and provide support to the team.
  • Builds and maintains relationships with external contacts as a means to actively track information on the covered content sets.

What We're Looking For:

  • B.Com. / BBA / M. Com. / MBA
  • Advance Proficiency in English communication is MUST.
  • Candidate working in BPO sector for US process would be preferred.
  • Certification or knowledge/experience in MS-office (Excel, Word, PowerPoint).
  • Willing to work in rotational shifts.

About S&P Global Market Intelligence:

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

Inclusive Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent.

Equal Opportunity Employer:

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

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