Senior Business Process Analyst

5 days ago


Hong Kong Island, Hong Kong SAR China Classy Wheeler Limited Full time

Leading IT&T services company in Hong Kong

Job Description


• As the key stakeholder to regularly review the business process in order to minimize the operational risk and improve the efficiency & productivity.

• Assist the Manager in formulating the workflow design in align with system capability.

• Assist to perform business process re-engineering, gap analysis & improvement, and change management.

• Liaise with internal & external parties to execute and follow up the operation flow improvement & new initiatives.

• Prepare monthly reports with data analysis to highlight improvement areas for management decision.

• Work closely with business users & IT to understand the requirements and enhance the functionality in system, and to ensure product/project delivery within the plan schedule.

• Follow through the integration of IT system for different business, to ensure smooth transition of migration and integration process.

• Assist in managing project deployment, implementation and support, by designing implementation process and testing scenarios, and conducting UAT.

• Provide administrative supports including preparation of proposal, projects monitoring and coordination.

• Handle ad hoc projects as assigned.

Job Requirements


• University degree or equivalent in Business Administration, Statistics, Operation Management or other related disciplines

• A minimum of 3 years' relevant experience, preferably in telecommunications service industry and/or with IT knowledge and background

• Solid experience in project management and control procedures would be an advantage

• Customer and result-oriented, energetic and well-organized person with strong interpersonal and communication skills

• Strong numerical and analytical ability to identify key issues and solutions systematically

• Proficiency in MS office applications

• Good command of both spoken and written English and Chinese (Cantonese and Putonghua)

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