KYC New Client Onboarding Case Lead

2 weeks ago

Hong Kong Island, Hong Kong SAR China SGS Société Générale de Surveillance SA Full time

Responsibilities

Primary Objectives:

  • Prioritization of requests and leading prioritization meetings with dedicated representatives from each business line
  • Help the client/sales to understand SG's KYC requirements and provide additional rationale as to why certain documents are being requested
  • Ensure the relevance, quality, and accuracy of main client description and categorization attributes in SGCIB and SG Group client databases
  • Take responsibility for the proper management of KYC files and client records in the information systems
  • Use strong communication skills (verbal and written) to onboard new clients to the bank and ensure KYC files are consistently completed in line with policy and procedure. Manage communication & updates between all key stakeholders
  • Ensure weekly productivity targets are met while quality remains at the highest standards
  • The Case Lead is responsible to work closely with our outsourcing partners and set their priorities which have been agreed with the business
  • Central point of contact for external Clients and internal stakeholders
  • Ownership of the case from the point of documents collection to validation
  • The case lead is responsible for assessing the final Client risk and providing final validation on the KYC analysis
  • Advisory role for all BLs and Clients
  • Understand profitability and urgency and challenge the non-standard requests
  • Provide transparency, report incidents and escalate blocking or complex cases to front office or Compliance with expected action plans

Major Accountabilities/Principal Responsibilities:

  • Collect documentation from Clients and provide guidance and support
  • Set regular meetings with key Clients for follow-up
  • Manage business priorities while at the same time providing transparency and visibility
  • Lead performance meetings with internal Onboarding stakeholders and business
  • Production of dashboards on a regular basis to inform all stakeholders on the status of their onboarding
  • Produce reports for follow-up, pipeline management, and KPI monitoring
  • Assist in managing a dedicated mailbox for the onboarding process
  • Provide cross coverage on all team functions
  • Provide assistance and expertise to FO and Clients on the client onboarding process
  • Comply with all Risk and regulatory obligations where relevant
  • Participate in key projects linked to onboarding
  • 4-eye check & validation of KYC files to ensure that it is in line with policy and procedure

Profile required:

  • Client-facing skills – ability to speak to the client on a regular basis and provide accurate and efficient information
  • Ability to explain clearly to the client the requirements for the client onboarding process
  • Ability to understand the client structure and the structure of a financial transaction
  • Understanding of key issues in relation to AML risk, ability to identify relevant sources of information
  • Strong interest in learning local AML/KYC regulatory and compliance matters
  • Strong interest in KYC or client onboarding roles in a broker or investment bank environment
  • Analytical skills and the ability to work autonomously
  • Ability to work under pressure and handle difficult conversations
  • Demonstrated ability to prioritize and work within tight and changeable timeframes
  • Ability to challenge the Business Lines in cases where the onboarding capacity cannot handle the current pipeline, able to identify the high priority cases vs the standard ones
  • Ability to build and cultivate good working relationships with Business Lines and Clients
  • Good interpersonal and communication skills, sense of service, and flexibility are essential requirements
  • The position requires effectiveness, team spirit, and an ability to work in a fast-paced and demanding environment
  • Transversal knowledge of the services and products of the corporate and investment banking sector. Specific knowledge of SG group is an advantage
  • Eagerness to learn and to keep abreast of AML/KYC latest issues and requirements
  • Fluent in written and spoken English, Mandarin, Cantonese. Other languages are a plus
  • Comfortable to work in an international, multi-cultural environment and team

Qualifications:

  • Graduate with Bachelor, master's in business, or related disciplines.
  • Proficiency in spoken and written Chinese (Mandarin) will be an advantage
  • Some work experience in AML/KYC Due Diligence will be an advantage

Behavioral Skills:

  • Client - Client focus: I put long term relationship with our clients at the center of my actions, whatever my position
  • Team Spirit - Open mindset: I listen and share my views and my expertise in an open mode
  • Commitment - Care: I demonstrate consideration for others
  • Responsibility - Risk awareness: I am constantly on the lookout for risks
  • Responsibility - Accountability: I make decisions in my scope of responsibilities
  • Client - Risk: I strive to satisfy clients while taking into account risks for the company

Why join us:

Business insight:

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit, and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. Please visit our APAC career website: https://www.societegenerale.asia/en/careers/building-your-career-with/ for more information.

Diversity, Equity & Inclusion (DE&I):

Our mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our vision:

  • Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
  • Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents
  • Engage our community and marketplace, and position the organization to meet the needs of all its clients

Check out our DE&I initiatives: https://www.societegenerale.asia/en/careers/diversity-equity-inclusion-dei/

Department Description:

The Client Lifecycle Intelligence and Digital ('CLD') department is the cross-business client management division of Global Banking and Investor Solutions ('GBIS'). As part of the GBIS COO Service Unit, the GBS Cross Border Client Management Group is globally in charge of the client experience across the GBIS activities. The department is particularly in charge of:

  • (KYC) KYC due diligence for both onboarding and periodic reviews
  • (RRD) Management of client reference & regulatory data
  • (COO) Project management
#J-18808-Ljbffr

  • KYC New Client Onboarding Case Lead

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China SGS Société Générale de Surveillance SA Full time

    Responsibilities Primary Objectives: Prioritization of requests and leading prioritization meetings with dedicated representatives from each business line Help the client/sales to understand SG's KYC requirements and provide additional rationale as to why certain documents are being requested Ensure the relevance, quality, and accuracy of main client...

  • Case Management and Client Onboarding Expert

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China SGS Société Générale de Surveillance SA Full time

    Job OverviewThe Client Lifecycle Intelligence and Digital department at SGS Société Générale de Surveillance SA is responsible for managing client reference data, conducting periodic reviews, and providing project management support. We are seeking a skilled professional to join our team as a Case Management and Client Onboarding Expert.Main...

  • KYC Case Lead Manager

    2 weeks ago

    Hong Kong Island, Hong Kong SAR China SGS Société Générale de Surveillance SA Full time

    About the RoleThe KYC Case Lead Manager is responsible for overseeing the Know Your Customer (KYC) due diligence process for new and existing clients. This involves reviewing client documentation, conducting risk assessments, and ensuring compliance with regulatory requirements.Key ResponsibilitiesManage and coordinate the KYC due diligence process for...

  • Client Onboarding Expert

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China SGS Société Générale de Surveillance SA Full time

    Job DescriptionSociete Generale is seeking a highly skilled KYC New Client Onboarding Case Lead to join our Client Lifecycle Intelligence and Digital department. As a key member of the team, you will be responsible for ensuring that new clients are onboarded efficiently and effectively.The ideal candidate will have a strong understanding of AML/KYC...

  • Client Onboarding Specialist

    2 days ago

    Hong Kong Island, Hong Kong SAR China OSL Full time

    Job Description**Overview of the Role:** The Client Onboarding Specialist is responsible for providing a seamless onboarding experience for new OSL clients. This involves conducting thorough customer due diligence and maintaining accurate documentation to ensure compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.To...

  • Client Onboarding Specialist

    2 days ago

    Hong Kong Island, Hong Kong SAR China OSL Full time

    DescriptionPosition Overview:The Client Onboarding Specialist is responsible for providing a smooth and efficient onboarding experience for new OSL clients. You will be conducting thorough customer due diligence and maintaining accurate documentation to ensure compliance with anti-money laundering (AML) and counter terrorism financing (CTF). At the same...

  • Onboarding and KYC Analyst

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Ovata Capital Full time

    Job Description: Onboarding and KYC Analyst Company: Ovata Capital is a Hong Kong Type 9 licensed firm. Its funds deploy a multi-strategy approach, with a focus on Asian markets. Our counterparties are mainly banks and brokers. Responsibilities: Work under the Compliance department. Manage and process KYC requests from our counterparties. Assist in...

  • Onboarding Expert in KYC/KYB

    2 days ago

    Hong Kong Island, Hong Kong SAR China OSL Full time

    About the Role:We are looking for an experienced Product Manager to join our team and drive the success of our KYC/KYB onboarding processes.The successful candidate will have a strong background in KYC/KYB systems and onboarding processes, as well as proven experience managing complex backend systems and integrations.Key Responsibilities:Develop and...

  • Client Onboarding Expert

    4 days ago

    Hong Kong Island, Hong Kong SAR China Chandler Macleod Full time

    Job Description:We are seeking a highly skilled Client Onboarding Expert to join our team at Chandler Macleod. As a Private Banking Risk Professional, you will play a critical role in ensuring the effective management of AML risk in accordance with regulatory requirements.About the Role:This is an exciting opportunity for a Client Onboarding Expert to...

  • Client Onboarding Expert

    2 days ago

    Hong Kong Island, Hong Kong SAR China Projob21 Ltd. Full time

    Join Our TeamWe are looking for a talented KYC Associate to join our client's North Asia Compliance Department.This is an exciting opportunity to work with a global private bank and contribute to their success in risk management and regulatory compliance.ResponsibilitiesEnsure accurate and complete client documentation and SOW.Develop and implement effective...

  • Senior Product Manager

    2 days ago

    Hong Kong Island, Hong Kong SAR China OSL Full time

    Overview:We are seeking a talented Product Manager to lead our KYC/KYB onboarding efforts.The ideal candidate will have at least 4+ years of experience in product management, specifically focused on KYC, KYB, and onboarding processes within the cryptocurrency or blockchain industry.Responsibilities:Develop and implement product strategies for KYC, KYB, and...

  • KYC Due Diligence Specialist

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China SGS Société Générale de Surveillance SA Full time

    Job OverviewWe are seeking a highly skilled KYC New Client Onboarding Case Lead to join our team. The successful candidate will have a strong understanding of AML/KYC regulations and procedures, as well as excellent communication and interpersonal skills.Key ResponsibilitiesYour key responsibilities will include:Prioritizing requests and leading...

  • Client Onboarding Solutions Lead

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China SGS Société Générale de Surveillance SA Full time

    Job DescriptionThe Client Lifecycle Intelligence and Digital department at SGS Société Générale de Surveillance SA is seeking a highly skilled professional to join our team as a Client Onboarding Solutions Lead.Key ResponsibilitiesPrioritize requests and lead prioritization meetings with dedicated representatives from each business lineCommunicate...

  • KYC Case Manager

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China SGS Société Générale de Surveillance SA Full time

    About the RoleWe are seeking an experienced KYC Case Manager to join our team in APAC. This role will be responsible for managing the entire KYC due diligence process, from initial assessment to final approval.The successful candidate will have a strong understanding of regulatory requirements and industry standards, as well as excellent communication and...

  • AML and KYC Onboarding Manager

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Ovata Capital Full time

    Key ResponsibilitiesWork under the Compliance Department: Collaborate with the compliance team to ensure adherence to regulatory requirements.Manage KYC Requests: Process Know Your Customer requests from our counterparties, ensuring timely completion and accuracy.Onboarding Procedures: Assist in the onboarding of new counterparties, guaranteeing smooth...

  • Client Onboarding Analyst

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Borderless Capital Full time

    About Hex TrustHex Trust, established in 2018, offers fully regulated institutional digital asset Custody, Staking, and Markets services to builders, investors, and service providers. Drawing on the expertise of veteran banking technologists and award-winning financial services leaders, Hex Trust continues to innovate with its proprietary bank-grade...

  • Senior Client Onboarding Specialist

    2 weeks ago

    Hong Kong Island, Hong Kong SAR China SGS Société Générale de Surveillance SA Full time

    Job DescriptionThe role of the Senior Client Onboarding Specialist is to lead the onboarding process for new clients, ensuring a smooth and efficient transition into our systems. This involves managing client relationships, coordinating with internal stakeholders, and maintaining accurate records.Key ResponsibilitiesPrioritize and manage multiple client...

  • Client Onboarding Expert

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China SGS Société Générale de Surveillance SA Full time

    About the RoleThe Client Lifecycle Intelligence and Digital department at SGS Société Générale de Surveillance SA is seeking a skilled Client Onboarding Expert to join our team. In this role, you will be responsible for ensuring seamless client onboarding experiences across our Global Banking and Investor Solutions activities.Key Responsibilities:Lead...

  • Client Onboarding and Development Associate

    4 days ago

    Hong Kong Island, Hong Kong SAR China Amethyst Partners Full time

    About the RoleWe are seeking a talented Business Development Support Officer to join our dynamic team at Amethyst Partners.Key Responsibilities:Work closely with the Business Development team to create business proposals, letters of engagement, and marketing presentations.Prepare pitchbooks, cover new client onboarding processes, and liaise with different...

  • Onboarding Experience Professional

    2 days ago

    Hong Kong Island, Hong Kong SAR China OSL Full time

    Role OverviewThe Client Onboarding Specialist plays a critical role in ensuring a smooth onboarding experience for new OSL clients. This position involves conducting thorough customer due diligence and maintaining accurate documentation to ensure compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.Main...