Customer Service

Found in: beBee jobs HK - 3 weeks ago

Causeway Bay, Eastern, Hong Kong SAR China Randstad Hong Kong Full time

Company and Team Background

Our reputable client is currently recruiting professional talents with managerial experience who are specialized in the insurance and/or financial customer service sector. The incumbent plays a pivotal role in the customer service center managing team members to ensure smooth operation and quality servicing to deliver satisfying customer experiences. This position requires a strong candidate with outstanding ability in management, quality assurance and resources planning to offer specific solutions and insights to the team while building a good connection between varied stakeholders and adhering to company policies and procedures.

Job Descriptions:

Manage and oversee the verification of entry proofs, pending follow-ups, document verification, and payment processes.Handle customer enquiries, requests, and complaints with professional effectiveness and efficiency.Implement traffic control measures at the center to maintain smooth operations and workflow.Provide correspondent advice and/or approvals to customers regarding their cases or policy matters, adhering to relevant guidelines.Ensure team members receive comprehensive training and coaching to enhance their performance and competencies.Regularly collect feedback from customers and update service manuals as necessary.Conduct evaluation over resources and manpower to utilize resources.Conduct reports with high efficiency and accuracy to identify room for improvement Make useful recommendations and action plans from data or findings gathered.Relationship building and management among internal and external stakeholders to secure a balance of interest of all parties involved. Job Requirements: High school diploma or equivalent; a bachelor's degree is a plus.Minimum of 5 years relevant experience with supervisory/managerial duties.Solid knowledge and experience in life insurance is a MUST.Proficiency in both spoken and written English and Chinese including Mandarin.Strong listening and problem-solving skills.Excellent management skills with good foundation in training and counseling. Interested parties, please click "Apply" to complete the application process. If you would like to arrange a confidential discussion, you may also reach Karin Ng at or email: experience 5 years
skills no additional skills required
qualifications no additional qualifications required
education Associate Degree/Diploma

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