Assistant Manager, Analytics

5 months ago

Hong Kong, Hong Kong SAR China American Express Full time

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

An exciting opportunity to join American Express International Card Services (ICS) Hong Kong.

Building lasting relationships is at the heart of our business–and that’s exactly what members of our sales team do best. Use your entrepreneurial mindset and consultative approach to create rewarding opportunities for both our customers and yourself, while being backed by an iconic brand. The environment will be fast-paced, and we need someone who can lead the breadth of business development and product management responsibilities, who is commercially minded, agile and brings others with them collaborating across ICS and the Enterprise.

This position has the accountability to manage and ensure the product operation aspects are closely monitored, adhere to operation excellence and compliance requirements.

Whether you’re helping our customers get the most value from our range of innovative products and services, or collaborating internally across teams to deliver new solutions, your work can help us become an essential part of our customers’ lives.

Key Responsibilities:

Creating data and reports to assist on informative decisions, formulate and execute product and marketing strategies for Asia Cluster Markets; Develop efficient report tracking framework for report automatization and effective performance tracking. Closely monitor portfolio KPIs and operational dynamics of the portfolio, through performance analytics to ensure business objectives are met as well as optimal use of investment dollars Work with internal key stakeholders to deepen engagement with clients, to ensure superior customer service is delivered and to manage governance and on-going oversight of critical operation processes Work with International teams to improve the corporate product suite so as to enhance overall competitive positioning

Qualifications/Competencies:

University degree preferably in Marketing, Business, Finance, or related disciplines 3+ years business experience in areas of business development, products, marketing, partnerships  Business analytics experience and ability to drive data insights Strategic thinker, with demonstrated ability to identify opportunities and translate a broad set of information and analysis into customer insights, actionable plan and maximize returns for the company Strong relationship skills demonstrating ability to influence stakeholders without having direct authority Excellent presentation skills (development and delivery) Strong analytical skills & attention to detail, with competency in Excel and/or other analytical tools Fluency in English, Mandarin and Cantonese is essential

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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