Boutique Assistant

1 month ago


Hong Kong, Hong Kong SAR China CHANEL Full time

Key Responsibilities:

Maintain the Image of the Brand Maintain good housekeeping of boutique areas including front of house, back of house and Retail Sales Office at all times. Ensure image guidelines are thoroughly followed. Portray a professional image of personal grooming in accordance with the image of Chanel. Provide Ultimate Luxury Customer Experience Provide ultimate luxury customer experience according to our Client Service Values. Work closely with the selling team to provide seamless luxury service to customers. Be Client-centric Serve drinks to customers with company standards.  Perform wrapping service according to company guidelines. Effectively Handle Day-to-day Operations Handle daily operations duties by following the requirements as indicated in the Standard Operational Procedures. Place order, unpack and store properly of the following items: Wrapping materials Cleansing materials Drinks for customers and related materials for serving drinks Keep track of the inventory and ensure sufficient quality of the above items Collect and send out dirty laundry (e.g. uniform, gloves, towels, scarf and changing room robe). Upon return, sort, count and distribute the fabrics. Follow daily job allocation as required by the Boutique Management and according to boutique needs. Foster Close Partnerships Promote teamwork and work closely within the boutique and with other boutiques. Work with vendors and Retail Assistants for ordering of materials.

Person Specifications:

Secondary school graduate. Related experience in hospitality or retail. Native in Cantonese. Able to speak simple Mandarin and English. Good interpersonal, teamwork & communication skills.

Key Interactions:

Within/ among fashion boutiques. Customers and vendors

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