Account Management Administrator

2 weeks ago


Hong Kong, Hong Kong SAR China GOAT Group Full time

About the Team

At GOAT Group, the Business Development team is central to the strategic growth of our company. Composed of individual teams that handle Strategy, New Business Initiatives, Partnerships and Account Management, the department leads a global supply-focused initiative that works with brand partners, retailers and power sellers to secure new inventory and widen exposure for GOAT Group. As our company continues to expand both at home and abroad, you will play an integral part in this exciting next chapter.

In the role, you will:

Support the Account Management team in daily administrative functionsLiaise with our Marketplace team on product listings for sellersAssist in top level customer service for our sellersRegularly connect with our Operations teams, monitoring product inflowCollaborate with our Customer Services team in closing out outstanding seller issues promptlyCreate and monitor processes to limit errors or missed sales for sellersPlay a key role in setting up the Account Management team for success with KPI’sActively track performance of new sellersWork closely with cross-functional teams to successfully complete tasks

We are looking for:

2-5 years of experience Experience in a retail, brand or wholesale environment preferredHighly organized, and able to prioritize their workload with easeFollow processes precisely with a high attention to detailStrong communication, interpersonal, and analytical skills.Confidentiality and discretion a MUSTSelf-motivated, resourceful, with a can-do attitude.Commitment to a VIP-level of customer serviceProven ability to function well in a collaborative environment.Mac and Excel proficient, with an understanding of web-based platformsExperience with data entrySneaker or apparel industry knowledge not required, but preferred

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