Senior Manager, Sales Conduct Assurance
Found in: Talent HK C2 - 1 week ago
Job Description
:Handle and investigate MPF or Group Medical businesses complaints against intermediaries
Attend to enquiries and investigations received from the Insurance Authority or the MPFA
Filing of intermediary related returns to the MPFA; and
Maintain and promote the conducts of intermediaries through contributions to regular internal newsletter, putting in place suitable controls and implement the same
Perform routine commission claw-back exercise for the avoidance of business churning
Attend regular meetings with the MPF trustee
Develop and maintain departmental procedure, manual and checklist
Support the responsible officer in discharging his duties under the relevant MPF guidelines
Perform ad hoc duties & projects assigned by the management
Job Requirement
Bachelor degree in, Business Management, Accounting, or related disciplines
At least 8 years' working experience in pension industry; 2 years in quality assurance and / or good working knowledge in MPF Ordinance, Insurance Ordinance and good understanding of Hong Kong insurance regulatory framework and experience in dealing with regulators is preferred
Familiar with Wealth and Pension business
Firsthand experience in relation to complaint handling
Able to work independently and under fast-moving environment
Strong business acumen and familiar with client-service industries
Good communication and problem-solving skills
Proficient in spoken and written English and Chinese
Good PC skills in MS Office (Word, Excel, and PowerPoint)
We offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.
We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only be used for recruitment purpose).
Job Category:
Customer Service / OperationsPosting End Date:
30/05/2024-
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