Assistant Manager, Chargeback

4 weeks ago


Hong Kong, Hong Kong SAR China Dah Sing Bank Full time

Main Responsibilities:

Issue incoming & outgoing chargeback cases in a proper and timely manner according to the rules set forth by Card Associations Review daily incoming chargeback documents and process outgoing chargeback documents fulfillment accurately Responsible for handling cardholder dispute cases by gathering and analysing cases information Contact merchants and related departments regarding dispute cases during the chargeback cycles to ensure cases are settle within the processing timeframe to avoid any financial loss that may incur Prepare regular reports according to card associations’ requirement Handle chargeback general ledgers reconciliation and booking of merchant related expense / income Support merchant acquiring daily activities of the team to achieve smooth daily operation. Participate in User Acceptance Test (UAT) assigned Support team head and undertake the assigned roles and tasks

Incumbent Requirements:

University graduate with minimum 3 years relevant experience or secondary education with 5 years relevant experience Knowledge of Credit Card Dispute Rules & Regulations is a MUST Good command of spoken and written in English and Chinese Strong self-initiative and able to work under pressure Proficient in MS Word and Excel

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