APAC Technology Support Director, Employee Platforms
7 months ago
Join us in a pivotal role where your deep expertise leads operational excellence in technology support, enhancing system stability and performance across full stack technologies.
As a Technology Support Director in Employee Platforms, Technology Employee Support Services(TESS), you will lead teams ensuring the operational stability, availability, and performance of our production services. Leverage your deep expertise and industry knowledge to set the strategic direction, influence the organization, and maintain and enhance all internally and externally developed systems, ensuring a seamless user experience, and fostering a culture of continuous improvement.
Job responsibilities
Directly manage multiple areas with strategic and transactional focus to enable technology support teams to deliver end-to-end application or infrastructure service delivery for the successful business operations of the firm Develop and oversee policies and procedures to ensure operational stability and availability Develop and oversee monitoring of production environments for anomalies, address issues, and lead evolution utilizing standard observability tools Ensure issues and solutions are appropriately escalated and communicated with the business and technology stakeholders throughout the resolution process until service is restored Oversee incident, problem, and change management in support of full stack technology systems, applications, or infrastructure Work with the team to handle day to day issues including Employee Technology Issues, daily health checks of applications and processes, working closely with End users, Development staff and Support teams, to prioritize and resolve tickets or provide work around. Liaison with the Global Technology Help Organization to streamline communication and collaboration with the Region Manage the Risk Exposure and Technology Compliance for TESS in Region Liaison with Employee Platforms Technology Product Lines to ensure Product Compliance with local and regional regulations. Monitor activities/processes of production to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives. Own Regional incidents and problems and work to get to detailed root cause analysis and suggest workarounds and/or solutions for recurring issues.Required qualifications, capabilities, and skills
7+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Deep understanding of the APAC Financial Industry including Local and Regional regulations. Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud Proficient in observability and monitoring tools and techniques Demonstrated experience in executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework Must demonstrate the ability to effectively communicate verbally and in writing to the team, management and the customers. Possess fantastic trouble-shooting skills, are driven to help internal/external customers and have the ability to dive deep into a new product to learn it inside and out Demonstrate sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information, ability to reach sound decisions quickly. Excellent problem management skills and relentless drive for root cause and execute measures to reduce repeat occurrence.Preferred qualifications, capabilities, and skills
Working knowledge in one or more general purpose programming languages and/or automation scripting Demonstrated experience with public cloud Understanding of AI, Data Analytics tools and models-
Director, Employee Relations
8 months ago
Hong Kong, Hong Kong SAR China Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
-
Lighting Design Lead for APAC Projects
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China APAC Full timeJob DescriptionWe are seeking an experienced Lighting Design Lead to join our team in APAC.About the RoleLead lighting design projects from concept development to final installation, ensuring they meet all relevant building codes and energy efficiency standards.Collaborate with architects, interior designers, and other stakeholders to align lighting designs...
-
Director, Platform Sales
2 months ago
Hong Kong, Hong Kong SAR China Cboe Global Markets, Inc. Full timeDescription Job Summary Cboe's Data & Access Solutions (DnA) business is seeking a highly motivated Sales Representative to drive revenue growth through the sale of DnA products including market data, risk & market analytics, execution platforms and index solutions to institutional clients, broker-dealers, hedge funds, retail brokers, market data...
-
SEO Director, APAC
7 months ago
Hong Kong, Hong Kong SAR China Assembly Global Full timeWe are looking for an ambitious SEO expert who is ready to lead an exciting proposition expansion. As SEO Director, you will be the functional lead and set to develop and champion advanced strategic SEO projects, while working closely with a portfolio of clients to ensure their effective implementation to achieve growth. In Assembly, we believe in Finding...
-
hong kong, Hong Kong SAR China GoGoChart Technology Limited Full timeDigital & Search Marketing (Marketing & Communications) Full time Add expected salary to your profile for insights Gogochart is a highly reputable digital marketing provider, endorsed by HKSTP, HK Cyberport, and 4As. As the leading mobile and app marketing expert in Hong Kong, we have served over 2,000 clients and apps worldwide. Our ambition goes beyond...
-
Hong Kong, Central and Western District, Hong Kong SAR China Wellington Management Full timeWe are seeking an experienced Director to join our APAC Investment Platform leadership team in Hong Kong or Singapore.This role is a key part of ensuring Wellington has a world-class global investment platform with excellent investment results, capabilities, infrastructure, talent, and products to meet the evolving needs of clients now and in the future.The...
-
Director, Commercial, APAC
4 weeks ago
Hong Kong, Hong Kong SAR China Vantage Data Centers Full timeAbout Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud...
-
Director, Investment, APAC
7 months ago
Hong Kong, Hong Kong SAR China Wellington Management Full timeAbout the Role The Position Our global investment platform is comprised of over 1000 investment professionals across seven investment functions (Hedge Funds, Private Investments, Investment Boutiques, Investment Research, Investment Science, Sustainability & Investment Strategy) in the Americas, EMEA and APAC regions. The team collectively...
-
Strategic Finance Leader for APAC Transformation
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Richemont Full timeJob Description">Richemont is seeking a visionary Regional Head of Finance PMO to drive strategic initiatives across the APAC regional finance organization.">This role demands a leader with exceptional financial management skills, people management expertise, and technological innovation capabilities.">">Monitor the finance digital landscape to enhance...
-
Human Resources Director for APAC Region
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China King Deux Search & Consulting Full timeJob Title:Human Resources Director for APAC RegionCompany Overview:King Deux Search & Consulting is a specialized executive search firm dedicated to delivering tailored talent solutions across financial services and commerce.We are committed to finding the right opportunities for our candidates while leaving a lasting legacy beyond the hiring...
-
Hong Kong, Hong Kong SAR China JPMorgan Chase & Co. Full timeYour opportunity to make a real impact and shape the future of financial services is waiting for you. Let’s push the boundaries of what's possible together. As a Senior Director of Software Engineering at JPMorgan Chase within the the Asset Management line of business, you lead multiple technical areas, manage the activities of multiple departments, and...
-
Employee Relations Director
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Macquarie Group Full timeAbout the Role:This is an exciting opportunity to take ownership and accountability for the delivery of comprehensive Employee Relations services to businesses across 11 markets in Asia. As an Employee Relations Director, you will report into our Regional Employment Relations Lead and work within a supportive and high-performing Human Resources team.Key...
-
hong kong, Hong Kong SAR China myGwork - LGBTQ+ Business Community Full timeAt J.P. Morgan, we are committed to delivering exceptional client service and innovation. As an Executive Director in our Equities Tech Specialist Sales team, you will have the opportunity to shape the future of our client relationships. Join us in Hong Kong to be part of a dynamic team that values market insight, idea generation and client engagement. J.P....
-
hong kong, Hong Kong SAR China Zoho APAC Full timeHK- Marketing Executive/ Demand Generation Specialist Zoho Corporation is a leading technology company with over 15,000 employees worldwide and customers in over 180 countries. With more than 100 million business users around the globe, Zoho is excited to be driving innovation in every aspect of business software and is now looking for the right candidate to...
-
APAC President Director
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Broadridge Full timeAbout the RoleBroadridge is seeking a seasoned executive to lead our Asia Pacific (APAC) region. As APAC President Director, you will be responsible for driving growth and expansion across the region.Key ResponsibilitiesDevelop and execute a regional business strategy aligned with Broadridge's global goals.Build and maintain strong relationships with...
-
Director of Total Rewards
4 months ago
Hong Kong, Hong Kong SAR China Global Payments Asia Pacific Processing Company Limited Full timeEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...
-
Regional Sales Director for APAC Markets
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Charterhouse Partnership Hong Kong Full timeJob OverviewWe are seeking a seasoned sales professional to lead our APAC sales efforts. As Regional Sales Director for APAC Markets, you will be responsible for driving sales growth and expanding our presence in the region.
-
Hong Kong, Central and Western District, Hong Kong SAR China nextRoles Full timeJob OverviewAs a key member of the nextRoles team, we are seeking an experienced Human Resources Senior Executive to oversee the Hong Kong and Macau regions.This role requires a strategic thinker who can act as a business partner to provide comprehensive support to retail partners, driving talent management, employee engagement, and brand development...
-
Director of Project Excellence APAC
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Aurex Group Full timeAbout the Role:We are seeking a seasoned Director to lead our Project Management team in APAC, driving business growth and excellence.Company Overview:Aurex Group is an international consulting firm with a strong reputation in its sector. As we continue to expand our presence in the APAC region, we require a strategic leader to oversee project execution,...
-
Chief Financial Operations Manager
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China APAC Full timeAbout the Role:We are seeking an experienced Chief Financial Operations Manager to join our team in APAC. In this role, you will be responsible for leading and monitoring statutory and tax filings in Hong Kong & Macau to ensure all regulatory requirements are met.Key Responsibilities include:Leading and monitoring statutory and tax filings in Hong Kong &...
