Senior / Customer Data Analyst

1 month ago


Hong Kong, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full time

Department: Customer Service Centre 

Responsibilities

Responsible for customer service digital strategy operation and project management, and promote digital intelligence transformation and construction. Responsible for the construction of digital intelligent tools in the field of customer service, empowering frontline production and complaint handling, and facilitating high-quality services and high-precision marketing. Responsible for the construction of customer tags and customer portraits, building a precise and scalable data model based on users, and effectively supporting customer insights and refined business operations.

Requirements:

Bachelor's degree in Computer Science, Software Engineering, Information Systems related disciplines or equivalent At least 3 years relevant experience in system development or mobile telecom industry, candidate with more experience will consider as Senior Data Analyst Familiar with commonly used databases, web development technologies, server-side development technologies, front-end development technologies, etc. Passion on building new system/application and continuously optimize it based on observation, study system usage and user's need. Well organized, with analytical mind and work independently. Detail-oriented and eager to work with complex business workflows Proficiency in written & Oral of English, Chinese and Putonghua is must
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