It Administrator Marine

Found in: Talent HK C2 - 2 weeks ago

Hong Kong, Hong Kong SAR China Nityo Infotech Full time
Administration , Management , Networking , Operating Systems , Training , Active , Administration , Applications , Asia , Asset , Based , Business , Business Applications , CCNA , CCNP , Cabling , Code , Company , Complexity , Compliance , Computer Science , Configurations , Connectivity , Consultation , Core , Core Network , Countries , Covers , Date , Delivery , Department , Description , Entry , Focuses , Guidelines , Hardware , IT Infrastructure , IT Operations , Infrastructure , Job , LTD , Level , Location , Management , Mobility , Network Services , Networking , Operating , Operating Systems , Operations , Passport , Plan , Problems , Procedures , Reports , Resolve , Restrictions , Satellite , Science , Scope , Servers , Services , Setup , Ship Management , Shipping , Ships , Similar , Site Visits , Software , Storage , System , Tier , Training , Travel , Urgency , User Support , Valid , Validity , Vancouver , Vessels , Visit , Visits

Experience Required

3 - 7 Years

Industry Type

IT

Employment Type

Contract

Location

Hong Kong

Roles & Responsibilities

•• Provide support to vessels and prepares IT requirements for delivery ofMonitor and respond to vessel and office tickets in the IT ticket systemnew vessels based on established hardware guidelines• Provides day-to-day administration of IT services as it relates to vesselIT operations including but not limited to software under our support guide, satellite connectivity, servers, storage, networking, operating systems and core network services DNS, DHCP, etc.• Resolve ship problems: based on their complexity and/or urgency, oversee ship IT issues. Scope covers all vessel infrastructure tier 1 to 3 of IT systems.• Respond to Tier 1 and 2 Infrastructure tickets in the Hong Kong office and Asia region.• Escalate problem ticket to Tier-3 level support – Infrastructure and Business Applications.• User support and IT training in the Hong Kong office• Plan and schedule IT ship visits in consultation with the Manager• Visit ships to resolve IT issues and audit active configurations forcompliance with Enterprise standard• Develop and document systems and procedures

Expertise & Qualification

Diploma in IT, computer science or similar, Experience In an IT role, Experience In shipping industry is an asset

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