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Citrix Engineer, VP
6 months ago
Role
Responsible for design, deployment, management, and support of VDI, XenApp, Netscaler and IGEL environments. Extensive experience of all Workspace infrastructure and their inter-dependencies is integral to the success of this role. Must have deep knowledge of XenApp, XenDesktop, Citrix infrastructure components (FAS, Storefront, Cloud connectors), Nutanix & VMWare, IGEL, Windows Server, PowerShell, Active Directory, Group Policy and Networking. Expertise in Netscaler build, deployment and support are critical aspects of this role. You will also interface with various IT teams, project managers, vendors, and business leaders to ensure alignment with business requirements and technological innovations.
Relies on experience and judgment to plan and accomplish goals. Works under limited supervision. A large degree of creativity and latitude is required.
Responsibilities
Work with the team on the architecture, deployment, management of Workspace technology deployment/strategy that aligns with the organization’s goals Contribute as a subject matter technical expert for all Workspace technologies - VDI, XenApp, IGEL, Netscaler Be the regional lead for the APAC region Build/deploy all new Workspace technologies for the APAC region Manage assigned projects working with all support teams with defined deliverables and timelines Efficiently troubleshoot/prioritize issues and create a culture of root cause analysis Work independently and as part of a team to urgently analyze and troubleshoot escalated issues from Tier II Assist in managing the day-to-day operations of all Workspace technologies Work closely with all Support teams in problem resolution as well as Infrastructure projects Evaluate emerging technologies and trends to ensure the organization remains technologically competitive Continuously develop and update documentation as well as knowledge base articles Work with team to cross train on all Workspace Technologies Responsible for application support/maintenance and development activities for Citrix infrastructure in a global by environment Establish and maintain vendor relationships Assist with conducting third party vendor review and analysis After-hours support rotation and implementation as neededQualifications
Extensive knowledge on Netscaler Build and design both physical and virtual In-depth knowledge on ADM and its integration with Netscaler Knowledge of GSLB, load balancing, SSL certs and all standard features Knowledge on advanced features – firewall, EPA Very experienced in troubleshooting via the GUI and CLI Well versed in network design including firewalls, vpn and load balancers and their impact on Citrix /Netscaler Proficiency in Citrix Virtual Apps and Desktops leveraging both on-prem technology and Citrix Cloud Experience in supporting and integrating all Citrix infrastructure Tecnologies such as FAS, Cloud connectors, Storefront Expert knowledge in VMware and Nutanix Well experienced in Citrix integration with AWS and Azure Solid communications skills, fluent in English and preferably in Chinese (Cantonese and Mandarin) too At least years of experience in VDI engineering Strong knowledge of Azure virtual desktop services, including Azure Virtual Machines, Azure Active Directory, and virtual networks Preferred experience with Windows (CloudPC) and its integration with Citrix cloud Preferred experience with Citrix Access gateway Experience in migration to and from Citrix Cloud Knowledge in Scripting and automation using tools such as Service Now, UIPath, Power Automate, PowerShell Experience in building, deploying and maintaining thin clients using IGEL Deep knowledge in active directory and working with polices, OU, DNS Extensive experience in troubleshooting L/L/L issues as well as working with single user issues Good interpersonal skills including networking, collaboration, communication, time management, being able to adapt to different audiences, environments, and cultures Team player and the willingness to lend a hand with any project, big or small Project Management and Documentation skills Bachelor's degree in Computer Science, Information Technology, or a related field.