Regional IT Service Manager, SAP

4 months ago

Hong Kong, Hong Kong SAR China Burberry Limited Full time
INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.  

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

The Regional Service Manager for SAPAC is responsible for continuously improving the service availability levels of our products/services in the region.  Working in partnership with their peers, partners, UK & regional teams and the business stakeholders they will reduce outstanding or future service risks, continuous service improvements programs, report & gain insight from service metrics, and ensure adherence to service management processes within their region.

RESPONSIBILITIES
  • Business Strategy & Stakeholder Management – work alongside the leadership team of the Region to develop and drive the regional strategy ensuring service is at the heart of everything we do.  Ensuring that you are responsible and accountable for IT services delivered to your Business Stakeholders.  Act as conduit to/from central IT to regions as required eg for escalations.  
  • Service Transition –  Ensuring that applications/systems being developed meet all operational requirements for the Region, along with any appropriate Business Change Communications before getting introduced into the production environment
  • Service Level Reporting and Insight – Responsible for ensuring there is relevant Regional Service Reporting and insight. This includes service availability metrics, incident response metrics for the Region and any relevant regional vendor performance metrics. Insight from this data should be used to drive CSI programs for your region
  • 3rd Party/Vendor Management - Regular governace (weekly/monthly calls) with relevant IT teams that support the Region, including vendors, partners, IT stakeholders.
  • Incident & Request Management -The Regional Service Manager is responsible for ensuring that Service Operations manage Incidents effectively on behalf of their Business Stakeholders and identify where process improvements may be required to improve Service restoration/Incident Resolution times to deliver a great customer experience.  This may involve appropriate communication across a variety of teams.
  • Continuous Service Improvement  The Regional Service Manager is responsible for overseeing and reporting against continuous Service Improvement Plans for their Region.  Liaise with regional IT on all aspects of ways of working, intention is to create a service-oriented team with customers at the forefront of our delivery activities.
  • Change Management and Delivery Processes - The Regional Service Manager works with the teams to ensure appropriate change management occurs. This includes responsibilities such as assessing and validation of changes, acting as a representative for Change Management for their Region.
  • Best in Class – ensure you drive our delivery & support teams to deliver the best in class services for our teams across the globe
PERSONAL PROFILE
  • You will have experience in a service management role in a diverse environment.
  • Experience of managing IT Systems across a global organisation is preferred.
  • Strong skills in measuring performance against SLAs for IT Services
  • Familiarity with IT Service management software.  
  • Experience managing 3rd party suppliers working in an agile and waterfall environments.
  • You must have strong Relationship Management skills and be able to demonstrate influence across peers and stakeholders, whilst taking full accountability and ownership of IT Services.
  • You will be pro-active and drive for continuous improvement and have a focus on delivering results.
  • You will be expected to be an excellent communicator with the ability to relate technical issues in simplistic and meaningful way to colleagues and 3rd parties.
  • Other: Out of hours on-call support may be required along with onsite support during key events .
FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

 

Posting Notes: Hong Kong S.A.R, China || Not Applicable || Hong Kong || IT || ICS || n/a ||

  • SAP Sales Development Associate

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China SAP Full time

    About SAPSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to...

  • SAP Hong Kong

    5 months ago

    Hong Kong, Hong Kong SAR China SAP Full time

    Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services...

  • Unlock Your Sales Potential in SAP's Digital Hub

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China SAP Full time

    OverviewSAP, a global leader in enterprise software solutions, is seeking a highly motivated and ambitious Sales Development Associate to join our Digital Hub team in Chengdu.About the RoleAs a Sales Development Associate, you will be part of a dynamic and innovative team that drives digital transformation and growth for our customers. Your primary...

  • Marketing Strategy Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China SAP Full time

    We help the world run betterAt SAP, we're committed to building a workplace that fosters innovation, collaboration, and growth. As a Marketing Execution Specialist, you'll play a key role in helping us achieve our goals.Key Responsibilities:Closely work with cross-functional teams to identify market opportunities and develop marketing strategies that drive...

  • SAP Technical Architecture Expert

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Pathos Consultancy Limited Full time

    Key Responsibilities:Collaborate with the application security team, IT audit, and vendors to ensure compliance with regulatory requirements and security standards for both new-build and existing ERP applications.Oversee SAP ERP-related systems, manage vendors, internal engineering, and production support teams cross-regionally for ongoing enhancement...

  • SAP FICO Consultant

    2 months ago

    Hong Kong, Hong Kong SAR China VISEO Full time

    RESPONSIBILITIES Involved in end-to-end SAP project implementation Gathering and analysing business stakeholders' requirements Preparing the business blueprints Designing key business reports and go-live activities Leading upgrades, migrations and integrations to third party system Managing SAP Project implementation. This includes gap analysis,...

  • SAP Technical Architect, FICO/BW/BI

    3 months ago

    Hong Kong, Hong Kong SAR China Pathos Consultancy Limited Full time

    Responsibilities: Work closely with group application security team, IT audit and vendor to ensure both new-build and existing ERP applications to fulfil to regulatory requirements, security standard and compliance. Take ownership of SAP ERP related systems, manage vendor, internal engineering and production support teams cross-regionally for the on-going...

  • Marketing Strategy and Execution Professional

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China SAP Full time

    About Our Company:We strive to make the world run better by empowering innovation through collaborative breakthroughs. Our culture is built on fostering a workplace that values diversity, flexibility, and purpose-driven work. We offer a highly collaborative team environment with opportunities for learning, recognition, and benefits.Our Key...

  • Enterprise SAP Architect: Financial Functionality Expert

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Pathos Consultancy Limited Full time

    **Job Summary:**We are seeking an experienced Enterprise SAP Architect to lead the design and implementation of our financial functionality, ensuring compliance with regulatory requirements and industry standards.About Us:Pathos Consultancy Limited is a leading provider of IT solutions, dedicated to delivering exceptional services to our clients. Our team is...

  • Marketing Execution Specialist

    5 months ago

    Hong Kong, Hong Kong SAR China SAP Full time

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • SAP Manager, Accounting

    2 months ago

    Hong Kong, Hong Kong SAR China Inchcape Full time

    Inchcape supports a hybrid work model, allowing for two days of remote work based on operational needs and in alignment with the respective department manager. SAP Manager, FICO/FEBAN (3 to 6-months contract) The SAP Manager (FICO/FEBAN) is responsible for providing SAP Accounting training and support to the in-market team to ensure successful adoption of...

  • Senior SAP Solutions Architect

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China De'Longhi Group Full time

    Job DescriptionThe De'Longhi Group is seeking a highly skilled SAP Specialist to strengthen its team. As a key member of our APAC region, you will be involved in the development and implementation of SAP solutions for all De'Longhi Group companies.Key Responsibilities:Technical analysis of current business processes and determination of new processes SAP...

  • SAP Basis Consultant

    1 month ago

    Hong Kong, Hong Kong SAR China NEXUS CORPORATION Full time

    Job DescriptionWe are seeking an experienced SAP Basis Consultant to join our client's team in Hong Kong. The ideal candidate must be currently based in Hong Kong with a valid permit to work. This is a long-term contract position.Salary: HKD 40,000 ~ HKD 44,000 per month Work Location: Cathay City (onsite: Monday through Friday)The role involves managing...

  • SAP Basis Consultant

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China NEXUS CORPORATION Full time

    SAP Basis ConsultantAbout the RoleWe are seeking an experienced SAP Basis Consultant to join our team at Nexus Corporation in Hong Kong. The ideal candidate must be currently based in Hong Kong with a valid permit to work. This is a long-term contract position.Key Responsibilities1. SAP Basis Administration: - Configure database encryption for MS SQL, HANA,...

  • SAP Basis Consultant

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China NEXUS CORPORATION Full time

    SAP Basis Consultant Job DescriptionWe are seeking an experienced SAP Basis Consultant to join our team in Hong Kong. The ideal candidate must be currently based in Hong Kong with a valid permit to work. This is a long-term contract position.Key Responsibilities:1. SAP Basis Administration:- Configure database encryption for MS SQL, HANA, and MaxDB. -...

  • SAP Basis Consultant

    1 month ago

    Hong Kong, Hong Kong SAR China NEXUS CORPORATION Full time

    We are seeking an experienced SAP Basis Consultant to join our client's team in Hong Kong. The ideal candidate must be currently based in Hong Kong with a valid permit to work. This is a long-term contract position.Salary: HKD 40,000 ~ HKD 44,000 per month Work Location: Cathay City (onsite: Monday through Friday)The role involves managing SAP Basis and...

  • SAP Specialist

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China De'Longhi Group Full time

    Job ResponsibilitiesDe’Longhi Group is seeking a highly skilled SAP SD Module Implementation Specialist to strengthen its talents structure and support the development and implementation of SAP solutions for all De’Longhi Group companies in the APAC region.Key Responsibilities:Develop SAP SD module solutions and implement new applicationsSupport the SAP...

  • Strategic Marketing Professional

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China SAP Full time

    We help the world run betterOur company culture is built on innovation, collaboration, and a strong focus on learning and development. We offer a caring team environment with opportunities for growth and recognition. Our mission is to enable breakthroughs and create a workplace that values flexibility and diversity.Key Responsibilities:Develop and execute a...

  • SAP FICO/FEBAN Manager

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Inchcape Full time

    Inchcape is a leading global automotive distributor operating in over 40 markets. We partner with top brands to power better mobility today and in the future.SAP FICO/FEBAN ManagerThis role is responsible for providing SAP Accounting training and support to the in-market team, ensuring successful adoption of SAP solutions. The position reports to the Finance...

  • Assistant Manager

    5 months ago

    Hong Kong, Hong Kong SAR China Shiseido Full time

    We are seeking an experienced SAP S/4 SD MM Specialist to join our team and contribute to the successful on-going improvement and support of SAP S/4HANA Order to Cash (OTC) and Procure to Pay (PTP) processes. As an SAP S/4 SD/MM Specialist, you will be responsible for analyzing business requirements, designing solutions, configuring the SAP S/4HANA...