Digital Innovation CoE Manager

Found in: Talent HK C2 - 1 week ago


Hong Kong, Hong Kong SAR China AXA Group Full time

This Digital Innovation COE (DiCOE) team in the Chief Strategy & Digital Office (CSDO) is responsible for providing leadership and support of strategic business platforms ( Digital Sales Tools, Salesforce, New Digital Platform for Distributors etc.)

As a Product Owner, you will closely partner with business, IT and technology vendors to deliver and maintain a robust CRM platform which enables our distributors across channels, our contact centre staff and our operation staff to have seamless collaboration on the same platform for delivering better customer servicing, driving sales productivity and improving operational efficiency.

In addition, as an experienced talent, you will support the team to shape the strategic roadmap of the digital product. Working at the intersection of business and IT, you will apply industrial best practice and turn the business challenges & opportunities into high quality solutions.

·Work with Product Manager and own the platform process design, the enablement of new features / capabilities, applying the best practices and achieving the KPIs, for the assigned platform(s)

·Analyze, develop and translate business needs into requirements to deliver digital transformation initiatives and business solutions

·Own the story grooming, review and accept detailed business requirements and functional specifications

·Drive the delivery process including story grooming, sprint planning and implementation, and ensure that cross-functional / delivery teams build the product towards the defined visions, strategy and best practices

·Own and prioritize the product backlog to ensure business benefits are delivered according to the roadmap

·Remove the impediments throughout the delivery process

·Keep abreast of trends and day-to-day business challenges, and convert them into new stories / refreshed backlog items


Your Profile

Experience and Competencies:

·Solid understanding of the Business Platform landscape, including delivery methodologies of Agile and SDLC.

·Acumen and experience in digital solutions across mobile, web and tablet.

·Extensive knowledge of Salesforce Sales / Service / Experience Cloud and experience in end-to-end Salesforce implementation projects.

·Exposure to transformational change within a business.

·Ability to think creatively and ensure solutions meet stakeholder needs and are fit for purpose.

·Ability to gather, synthesise and analyse data and draw logical conclusions to make and/or suggest sound decisions, demonstrating insights from understanding the business as well as systems landscape.

·Result-oriented; demonstrated history of exceptional work that has a direct impact to business

·Well organized and able to manage multiple tasks and work to tight deadlines.

·Strong communication and presentation skills, both verbal and written.

·Proficient in MS Office products (Word, Excel, PowerPoint, Visio).

Qualifications :

·Minimum of 5 - 7 years of proven project experience in the financial services and/or consulting industry.


About AXA

We always start with our customers

As one of the largest global insurers, our purpose is to act for human progress by protecting what matters .

Protection has always been at the core of our business, helping individuals, businesses and societies to thrive. And AXA has always been a leader, an innovator, an entrepreneurial company, fostering progress in all its dimensions. Our purpose also links back to the Group's roots. From the outset, AXA has been committed to acting as a force for collective good. From solidarity-based actions with AXA Hearts In Action to work on prevention issues with the AXA Research Fund and the fight against climate change, AXA has always been attentive to its social environment and embraced its responsibility as an insurer: responsibility for taking action upstream in order to better understand risks, with one goal in mind: to ensure better protection.


About the Entity

ABOUT AXA HONG KONG AND MACAU

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 54 markets and serving 105 million customers worldwide.

As one of the most diversified insurers offering integrated solutions across Life, Health and General Insurance, our goal is to be the insurance and holistic wellness partner to the individuals, businesses and community we serve.

At the core of our service commitment is continuous product innovation and customer experience enrichment, which is achieved through actively listening to our customers and leveraging technology and digital transformation.

We embrace our responsibility to be a force for good to create shared value for our community. We are proud to be the first insurer in Hong Kong and Macau to address the important need of mental health through different products and services. For example, the Mind Charger function on our holistic wellness platform “AXA BetterMe”, which is available via our mobile app Emma by AXA, is open to not just our customers, but the community at large. We will continue to foster social progress through our product offerings and community investment to support the sustainable development of Hong Kong and Macau.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.


What We Offer

We offer excellent career prospects and attractive remuneration package to the right candidates.


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