AVP, Enterprise Productivity Management

Found in: Talent HK C2 - 2 weeks ago

Hong Kong, Hong Kong SAR China Company 331 - Manulife Financial Asia Limited Full time

Description

The AVP of Enterprise Productivity Management is a key leadership role within the organization that will lead and oversee large transformational initiatives that deliver significant expense savings. Reporting to the Vice President, Global Head of Enterprise Productivity Management, the role will focus primarily on transformation techniques to deliver significant and sustainable improvement in efficiency, reducing cost, scalability and / or integrating business units or capabilities across the enterprise.

The AVP will deliver the financial outcomes associated with major initiatives in partnership with the sponsor. This individual brings together a collection of business and technical skills with a mandate to pioneer new ways of working, thinking, and operating.

This is a high-impact role within Manulife, very visible at the leadership level and requires an individual with exceptional leadership skills, including high levels of emotional intelligence, stakeholder management, teamwork, and collaboration / influencing skills.

KEY RESPONSIBILITIES

Partner with the segments and functions to identify and deliver on initiatives required to achieve efficiency targets that underpin our external commitment to consistently achieve a 50% or better cost-efficiency ratio. Ensure the transformation initiatives are aligned with the corporate & business strategy and priorities, business transformation goals, growth of high-opportunity businesses, customer experience, cost reductions, efficiency improvements, etc. Manage and oversee the transformation initiatives reporting on schedule, budget, scope, quality, risks/issues/dependencies, and benefit realization. Provide visibility and transparency of the delivery of the progress and financial performance of the transformation initiatives. Work collaboratively and build relationships with senior stakeholders, especially the initiative sponsor and business Lead(s), to elicit requirements to deliver the business objectives and vision. Develop recommendations for change and support implementation. Maintain good working knowledge of industry trends, products, relevant laws, and regulations. Establish clear accountabilities and authority for the different team members. Provide direction, consultancy, and support to the business leaders and project teams. Ensure that results are measurable through establishing a baseline of performance and cost metrics, clear business cases and unarguable results as defined by improvements in appropriate KPIs, unit costings and productivity/efficiency measures. Ensure that results are sustainable through the embedding of continuous improvement frameworks and processes to sustain the change over the medium to long-term horizon. Deliver frequent and high-quality communications regarding the transformation initiatives and their progress and ensure strong visibility and collective buy-in from all key stakeholders. Fully accountable for the success of all transformation initiatives and their delivery on time, scope, budget, and outcomes.

First-year success factors

Tangibly impact the efficiency ratio and positive jaws with $ saving initiatives. Establish and maintain a strong relationship with the business in providing sound guidance in operational best practices and change. Think big by bringing a global mindset to how we can reduce silos, get the team excited about new initiatives, and become part of the global strategic differentiator for Manulife.

IDEAL EXPERIENCE

Bachelor’s degree (master’s preferred) with a minimum of 10 years of solid experience in Consulting, Business Process Transformation and driving large-scale change initiatives with good exposure to the Financial Services industry. A highly motivated senior individual who can work independently, with minimal supervision. A team player who can connect well with peers and interact successfully with business stakeholders and regional functions at all levels as required. Exceptional communication skills with high emotional intelligence to read the room and adapt accordingly. Global leadership experience leading teams within and working with colleagues across a multi-national, geographically distributed environment. Knowledge of the latest industry and technology developments, trends and standards would be advantageous. Knowledge of the insurance and Wealth and asset management industry would be an advantage. Superior knowledge of transformation techniques and methodologies (Operating model design, Six Sigma, Agile, etc.).

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

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