Associate / Senior Associate - Institutional Services
3 weeks ago
Responsibilities
IBKR is seeking exceptional individuals to join its fast-growing APAC Institutional Services group. In this role, you will be responsible for providing unparalleled service to IBKR’s institutional and enterprise clients including banks, hedge funds, financial advisors, and introducing brokers. Our mission is to build deep, long-term relationships and provide a seamless client experience as we continue to expand our global product and service offerings.
Key responsibilities:
Resolve technical, account, and trade-related enquiries via telephone, ticket, and live chatTake ownership of and escalate/report issues to the relevant stakeholders across various departments and regionsAssist clients in understanding the entire trading lifecycle including but not limited to funding, position transfers, corporate actions, margin calculation, and statement reconciliationAd hoc assignments and projects – e.g. client outreach, platform training, general market researchQualifications
Core competencies:
Strong familiarity in one or more asset classes – Stocks, ETFs, Options, FX, Funds, Futures, Fixed IncomeBe able to think critically and reason about complex systems and processesMaintain composure and professionalism in fast-paced and stressful situationsExcellent command of written and spoken English (Mandarin is a strong plus)Requirements:
Undergraduate degreeAt least 1-2 years prior experience at a large financial institution (new graduates who demonstrate a strong grasp of the core competencies will also be considered)Licensed with SFC 1, 2 and 3 or be able to obtain by attending to licensing paper exams within the probation periodFluency in productivity applications (e.g. Excel, JIRA/Confluence) is a plusCompany Benefits & Perks
Competitive Salary, annual performance-based bonus and stock grantExcellent health and welfare benefits including medical, dental, specialist and in-patient Competitive package of Annual LeaveDaily lunch ordered in house with fully stocked kitchenModern offices with multi-monitor setupsGreat work life balanceUnique opportunity to gain exposure to global financial products, markets and clienteleOpportunities for career progression and job scope expansion in a global company with growing local presenceHybrid work arrangement role permitting.-
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