Assistant Boutique

Found in: Talent HK C2 - 2 weeks ago


Hong Kong, Hong Kong SAR China CHANEL Full time

Job Purpose:

Second in charge of self-managed POS (customer tracking, VM, IT, Inventory etc.) Implement actions formulated by Store Area Manager & Manager 1st in charge POS daily floor management

Key Responsibilities:

Sales Management

Assist Manager in driving sales on a daily / weekly / monthly basis for the team. Take appropriate action to achieve sales target. Executive short term sales targets at store Follow up and feedback on BA sales performance based on weekly and monthly sales report Prepare launch plan for new launch (store game / monitor initial sales performance / ensure BA's product knowledge) Follow up Manager’s Sales Plan for store on monthly basis Feedback and propose alternatives of sales protocol provided by Training

People Management

Convey Chanel vision and mission, motivate and inspire the team to reinforce the CHANEL difference Monitor and feedback to Manager on potential BA through setting development plan to groom them, coach and give feedback in a manner that facilitate confidence and maintain self esteem Follow up and execute the development plan for Senior BA and Asst Manager which agreed with Store Area Manager and Manager Provide daily coaching to improve BAs sales and service skills, Senior BA's management skills As a role model to her team Create and promote positive and harmonize working environment. Lead to increase employee retention / engagement. Conduct Performance reviews to Bas, set relevant action plan Provide timely feedback and solutions to the team

Service and customer relationship

Ensure store service standard through daily monitoring and coaching, educate the team with positive service mindset Execute individual store "customer relationship building" tactics to surprise customers Handle customer complaint and enquiry, give feedback to BAs Execute CRM tactics and motivate the team to achieve CRM KPI (new customer recruitment, capture rate, revisit of VIP customers) Follow up result of MSP & product knowledge exam by giving feedback and coaching to individuals

Operation

Maximize sales by ensure stock with adequate stock level, provide feedback to office team regarding stock level Ensure store operations are in line with company standard regarding sales, returns, transfers are followed. Provide accurate and thorough feedback to SAM on all operation issue, counter propose operations flow to enhance efficiency Proper job delegation to BA and review with SAM, ensure smooth daily operations Manpower Management - Roster planning and daily BA manpower deployment Timely report to SAMs in regards to Sales, Customer Service, Operation and People Management issues with recommendation on solutions

Market Intelligent

Follow up ranking of competitor, consolidate and validate the data by floor observations Monitor competitors trends and activities and report to SAM regularly

Image (VM and Grooming)

Ensure store image according to company guideline Ensure BA's grooming are in line with CHANEL standard provide constructive feedback to SAM on VM set up and store design

Person Specifications:

High School Graduate or above, preferably trained of Retail Management 10 years or above in retail frontline experience of which 5 years or above in a Manager position. Good command of Cantonese, English and Mandarin. Excellent customer services and communication skills.
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