Service Technician

7 months ago

Hong Kong, Hong Kong SAR China Electronic Theatre Controls Full time

Electronic Theatre Controls (ETC), established in U.S. since 1975, is a global leader in visual environment technologies with sectors including theatrical & live event entertainment lighting, rigging and specified architectural lighting.

Our ETC Hong Kong office has an opening for a Service Technician. If you enjoy troubleshooting, repairing equipment, and have theatrical or lighting experience, this may be the position for you

ETC offers great benefits and a unique, causal work environment.

The specific level of the position will be determined by the candidate's education and experience.

Representative Responsibilities:
• Repair of faulty equipment
• Generates service notifications
• Updates databases in a timely manner
• Informs customer of repair status
• Energizes/repairs ETC systems and equipment at customer sites
• Ensures timely arrival to customer site through project management, department scheduler, and site contact
• Evaluates and installs/repairs equipment at customers’ venue, as designed by ETC, to ensure the correct equipment is installed and is working as designed and specified
• Respond to technical questions over the phone, email and web mail in an accurate and timely manner
• Identifies issues and accurately provides information to address the issues
• Exceeds customer expectations for service and responsiveness
• Represents the interests of ETC through a positive and customer focused attitude.
• Identifies steps to take if problem is not resolved
• Ensures repairs are made within the time frame agreed upon by ETC and its customers
• Informs ETC and its customers of progress, in a timely manner
• Stay current on all of ETC’s equipment, including installation and repair procedures
• Performs hardware and software upgrades to meet customer requirements
• Establishes and maintains relations with ETC dealers, reps, contract technicians, consultants, contractors and end users
• This position is also a field position requiring up to 50% of work occurring outside of an ETC office.
• Other duties as assigned.
• Complete special projects and requests in a timely and positive fashion.

Minimum Qualifications:
• Higher Diploma or Associate degree in Electronic/Electrical Engineering
• Entertainment (esp. Theatrical or Live Events) lighting experience or rigging background advantageous
• Experience with mains voltage and 3 phase electricity
• Demonstrated ability to work independently and perform multiple tasks without general supervision.
• Fluent in spoken Cantonese
• Good written and spoken Mandarin and English
• Knowledge of electronics to the sub-component level
• Ability to use hand tools, power tools, and electronic measuring devices
• Ability to make independent decisions
• Ability to solve problems of moderate scope
• Ability to work well under pressure
• Ability to think quickly, creatively, objectively and decisively
• Ability to multi-task between projects and manage priorities
• Ability to follow directions and project plans
• Knowledge of high-powered electrical, digital and analog control systems
• Good communication, interpersonal skills, organizational and problem-solving skills
• Good customer service skills
• Strong degree of flexibility and independence
• Computer skills
• Able to work within a construction environment

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