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Senior Associate, Account Management
2 months ago
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of Senior Associate, Account Management to join our Collateral Management team. This role is in Hong Kong - HYBRID
In this role, you’ll make an impact in the following ways:
- Account managers are key services owners, supporting revenue through operational controls.
- Oversees assigned client accounts, ensuring satisfaction, swift response to client needs, efficient problem resolution, supporting internal stakeholder engagement and risk mitigation
- Consults with clients on best practices, solutions and ensures speed of execution for clients to support client engagement.
- Supports the RM on tracking and reporting client metrics allowing development of account plan.
- Account manager will help clients build breadth of knowledge on the firms products/services and gain exposure to more complex client accounts and issues.
- Account manager enables client activation and execution of commercial objectives through supporting set ups, account maintenance and ensuring clients are set up correctly for reporting with internal stakeholders.
- Account manager ensure clients tax documents are managed correctly
- Account manager ensures accurate and timely set up and approval of invoices.
- Proactively works with Relationship manager on client accounts, ensuring continued client satisfaction understanding client needs.
- Advises clients on best practices, organizational solutions and key changes.
- Acts as day-to-day point of contact for the client.
- Provide support to Relationship Management function to enhance the account strategy.
- Escalates relevant issues to senior team members or management.
- Directly manages client inquiries and resolves problems within scope of knowledge.
- Responsibilities are primarily limited to own client accounts, however will contribute to the achievement of any team or area objectives.
To be successful in this role, we’re seeking the following:
- Bachelors degree or the equivalent combination of education and experience is required.
- 4-7 years of total work experience preferred.
- Experience in account management or client services preferred
At BNY, our culture speaks for itself. Here’s a few of our awards:
- America’s Most Innovative Companies, Fortune, 2024
- World’s Most Admired Companies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
- Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
- “Most Just Companies”, Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
- Bloomberg’s Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
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